Abigail Lozano
Somerset
Summary
Dynamic Food and Beverage Supervisor at Hyatt Regency San Antonio Riverwalk, recognized for enhancing customer satisfaction and team productivity through effective training and resource management. Expert in food safety compliance and inventory control, with a proven track record of optimizing operations and fostering a collaborative work environment.
Food service professional prepared for supervisory responsibilities with proven track record in leading teams to deliver outstanding customer experiences. Adept at optimizing operational efficiency and implementing quality control measures. Focused on fostering team collaboration and achieving consistent results, known for reliability and adaptability in dynamic environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Food and Beverage Supervisor
Hyatt Regency San Antonio Riverwalk
07.2023 - 05.2025
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
- Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
- Boosted employee morale through regular recognition of outstanding performance, fostering a positive work atmosphere conducive to exceptional service delivery.
- Optimized inventory control with regular audits, reducing waste, and effectively managing stock levels for optimal freshness.
Loss Prevention Officer
Hyatt Regency San Antonio Riverwalk
11.2018 - 11.2022
- Completed incident reports and activity logs for accurate, current records.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
- Conducted daily store walk-throughs to identify potential security risks.
- Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
- Investigated and documented thefts and suspicious activity to improve issue prevention.
- Observed video surveillance systems for prompt emergency response.
- Served as a key point of contact for staff members, addressing any loss prevention-related questions or concerns in a timely and professional manner.
- Trained personnel on security best practices, protocols and procedures.
- Minimized safety hazards, conducting regular premises inspections and coordinating necessary maintenance.
Education
No Degree - Social Psychology
Palo Alto College
San Antonio, TX06-2028
High School Diploma -
Somerset High Scool
Somerset, TX06-2013
Skills
- Menu development
- Waste reduction
- Catering coordination
- Food presentation
- Scheduling staff
- Banquet operations
- Ordering supplies
- Food safety compliance
- Food and beverage service
- Team collaboration
- Point of sale POS software
Accomplishments
- Colleague of the Month December 2024
- Department of the quarter 2024
- Guest Ambassador lead 2023-2025
Certification
TABC
Food handlers
Languages
Spanish
Limited Working
Timeline
Food and Beverage Supervisor
Hyatt Regency San Antonio Riverwalk
07.2023 - 05.2025
Loss Prevention Officer
Hyatt Regency San Antonio Riverwalk
11.2018 - 11.2022
No Degree - Social Psychology
Palo Alto College
High School Diploma -
Somerset High Scool
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