Abigail Lucas
Gahanna
Summary
Dynamic team leader with a strong background in food service management. Expertise in training and developing employees while enhancing operational efficiency and customer satisfaction. Committed to fostering a positive team culture and delivering high-quality service in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Shift Supervisor/Keyholder
Starbucks
Columbus
10.2021 - 03.2026
- Led shifts by delegating tasks effectively and ensuring store cleanliness through follow-up.
- Upheld policies, coached baristas, and assisted with training new employees.
- Cultivated customer relationships and fostered a positive workplace culture and community engagement.
- Managed secure cash handling processes to uphold financial integrity.
- Conducted inventory counts and ordered products.
- Worked at multiple locations within the district to assist other stores.
- Led quality tastings to ensure product quality to customers.
- Ability to multi-task and work within a fast-paced environment.
- Problem solving and troubleshooting skills with equipment; refrigerators, freezers, POS, phones, headsets, espresso bars, printers, and tablets.
Assistant Manager
Ulrey Foods
Hilliard
04.2018 - 10.2021
- Led team to achieve maintenance revenue targets while enhancing customer service.
- Oversaw day-to-day operations, managing store employees and resolving customer relations issues.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored employee performance, developing targeted improvement plans to enhance effectiveness.
- Communicated with managers of other departments to maintain transparency.
- Onboarded new employees, including training, mentoring and new hire documentation.
- Coordinated product ordering and receiving to maintain optimal stock levels.
- Obtained data management skills by maintaining client information databases.
- Worked at multiple locations within the company to progress in training.
Crewman
McDonald's
Groveport
09.2017 - 03.2018
- Serve drinks and food in under five minutes.
- Processed customer orders with high accuracy and efficiency, enhancing overall service quality.
- Managed cash transactions accurately during shifts.
- Recorded prices of orders with complete totals; quick math skills.
- Built strong reputation for reliability and dedication through consistent attendance and work ethic.
- Collaborated with team members and customers to identify and implement effective operational improvements.
Pizza Maker
Pizza Hut
Canal Winchester
09.2016 - 09.2017
- Safely operated pizza oven and other kitchen equipment to protect all team members from harm and equipment from damage.
- Sent order information to the kitchen using a computer system and communicated customers' special requests to other staff.
- Promoted and upsold menu items, enhancing customer experience and increasing sales.
- Provided product information and menu item explanation in consideration of dietary restrictions.
- Organized work areas to improve efficiency and exemplify kitchen etiquette.
- Oversaw inventory and restocked ingredients using First-In First Out (FIFO) method, reducing spoilage and ensuring freshness.
- Performed cash register operations by applying coupons, giving customer totals and handling cash and credit card payments.
Education
High School Diploma - Groveport, OH
Groveport Madison High School
Groveport, OH06-2017
Certificate of Technical Studies - Medical Office
Eastland Career Center
Groveport, OH05-2017
Skills
- POS systems expertise
- Accurate cash handling
- Cash register operation
- Sales tracking
- Inventory management
- Customer service
- Upselling strategies
- Operational management
- Staff training
- Team collaboration
- Leadership abilities
- Strategic planning
- Computer literacy
- Strong work ethic
- Interpersonal skills
- Administrative knowledge
Timeline
Shift Supervisor/Keyholder
Starbucks
10.2021 - 03.2026
Assistant Manager
Ulrey Foods
04.2018 - 10.2021
Crewman
McDonald's
09.2017 - 03.2018
Pizza Maker
Pizza Hut
09.2016 - 09.2017
High School Diploma - Groveport, OH
Groveport Madison High School
Certificate of Technical Studies - Medical Office
Eastland Career Center