Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abigail Luna

Fort Worth

Summary

Attentive intake specialist with several years' experience managing assessment tasks for new clients. Hardworking, well-organized and proficient in providing detailed information to assist clients during the intake process.

Overview

3
3
years of professional experience

Work History

Lead Intake Specialist

Bailey & Galyen Attorneys at Law
Bedford
06.2022 - Current
  • Trained new staff on intake protocols and client interaction techniques.
  • Resolved client inquiries and concerns with empathy and professionalism.
  • Maintained accurate records of client interactions and follow-up actions taken.
  • Answered and logged incoming inquiries via phone, fax and email.
  • Conducted initial intake interview to obtain client information, including biographical data, medical history, presenting problem, legal status, and other pertinent information.
  • Maintained positive attitude and effectively de-escalated clients during crisis situations.
  • Provided referrals to appropriate resources within the community when necessary.
  • Collaborated with management to develop strategies for improving customer satisfaction.

Education

High School Diploma -

Polytechnic High School
Fort Worth, TX
06-2017

Skills

  • Client intake
  • Data entry
  • Customer service
  • Conflict resolution
  • Communication skills
  • Training and development
  • Problem solving
  • Attention to detail
  • Organizational skills
  • Empathetic listening
  • Critical thinking skills
  • Appointment scheduling

Timeline

Lead Intake Specialist

Bailey & Galyen Attorneys at Law
06.2022 - Current

High School Diploma -

Polytechnic High School

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