Abigail Lunetta
Bridgewater,MA
Summary
Dynamic and dedicated professional with strong teamwork and customer service skills, honed at Johnny Macaronis. Proven ability to enhance guest experiences through efficient service and effective cash handling. Recognized for maintaining high standards of cleanliness and food safety while training new team members to ensure operational excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Restaurant Team Member
Johnny Macaronis
09.2019 - 10.2024
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Cultivated warm relationships with regular customers.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
- Used cash registers and calculators to prepare bills, accept payments and make change.
Waitress
Buddys Union Villa
01.2024 - 05.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Checked guests' identification before serving alcoholic beverages.
Education
Associate of Science - Nusing & Early Childhood Education Administration
Massasoit Community College
Brockton, MA05-2026
Skills
- Strong teamwork
- Customer interaction
- Cleaning and sanitizing
- Taking orders
- Order taking
- Cash handling expertise
- Cleaning techniques
- Kitchen support
- Guest experiences
- Food presentation
- Food safety measures
- Menu memorization
- Liquor law compliance
- Table service
- Strong work ethic
- Customer service
- Cash handling
- Order accuracy
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
Timeline
Waitress
Buddys Union Villa
01.2024 - 05.2024
Restaurant Team Member
Johnny Macaronis
09.2019 - 10.2024
Associate of Science - Nusing & Early Childhood Education Administration
Massasoit Community College
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