Abigail Markes
Eagan,MN
Summary
Analytical Healthcare Professional and Epic Systems Power User with a background in clinical operations and technical systems integration. Proven expertise in Epic Cadence and Beaker, specifically in optimizing e-visit workflows and rescheduling protocols. Expert at translating complex business requirements into functional technical solutions, with a deep understanding of HealthPartners internal systems and patient-facing MyChart functionality.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Clinic Assistant
HealthPartners
07.2024 - Current
- Systems Optimization: Partnered with the Prior Authorization team to analyze and improve patient-initiated communication workflows within Epic.
- Feature Implementation: Led the adoption of e-visit communication methods, identifying and resolving system redundancies to reduce encounter errors.
- Data-Driven Scheduling: Analyzed provider schedule capacity to implement a strategic outreach and rescheduling program that directly increased departmental revenue.
- User Support: Serve as a subject matter expert (SME) for clinic staff on Epic Cadence functionality, providing real-time troubleshooting for scheduling and check-in issues.
Laboratory Assistant
HealthPartners
04.2021 - 07.2024
- Technical Trainer: Facilitated the onboarding and technical training for new hires on Epic Beaker software, ensuring high data integrity and adherence to antiseptic protocols.
- Cross-Departmental Collaboration: Acted as a liaison between the laboratory and various clinical departments to ensure seamless specimen tracking and information flow.
- Incident Resolution: Diagnosed and corrected documentation errors within the patient record, ensuring 100% accuracy in specimen labeling and distribution.
Sales Manager
PSAV
Minneapolis, MN
01.2015 - 01.2020
- Software Deployment: Trained staff on proprietary network and software systems; managed a full-cycle CRM system to track client requirements and project execution.
- Project Leadership: Led project teams from initial client consultation through successful event implementation, managing budgets up to $1.7M.
- Requirements Gathering: Conducted deep-dive research into client needs to draft technical specifications for global event productions.
Education
Associate of Applied Science (A.A.S.) -
St. Paul College
Phlebotomy Training & Internship - undefined
Anoka Technical College
Skills
- Systems Analysis: Requirement gathering, workflow mapping, and technical documentation
- Epic Expertise: Advanced proficiency in Cadence (Scheduling), Beaker (Lab), and MyChart integration
- Testing & Implementation: Experience in unit testing, troubleshooting system failures, and pilot program rollouts
- Communication: Fluent in ASL; skilled at bridging communication gaps between technical teams and non-technical end-users
Certification
- Certifications: Nursing Assistant (CNA), BLS/CPR (American Heart Association).
- Technical Training: Advanced Epic Training (Cadence, Beaker, MyChart).
Languages
English
Native or Bilingual
Timeline
Clinic Assistant
HealthPartners
07.2024 - Current
Laboratory Assistant
HealthPartners
04.2021 - 07.2024
Sales Manager
PSAV
01.2015 - 01.2020
Phlebotomy Training & Internship - undefined
Anoka Technical College
Associate of Applied Science (A.A.S.) -
St. Paul College