Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Abigail Marmolejos

Baytown,TX

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

FEMA
Houston, TX
01.2022 - 06.2024
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Trained new personnel regarding company operations, policies and services.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.

Customer Service Representative

Houston Methodist
Baytown, TX
04.2020 - 01.2022
  • Documented care actions by completing records and logs in medical software system.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Documented patient information and care activities in electronic health record.

Education

Criminal Justice -

Lee College

High School Diploma -

Robert Lee High School
Robert Lee, TX

Skills

  • Microsoft Excel
  • Retail Sales Customer Service
  • Microsoft Word
  • Credit Card Payment Processing
  • Customer Service
  • Team Development
  • Travel Planning

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Representative

FEMA
01.2022 - 06.2024

Customer Service Representative

Houston Methodist
04.2020 - 01.2022

Criminal Justice -

Lee College

High School Diploma -

Robert Lee High School
Abigail Marmolejos