Abigail Mattar
Florence
Summary
A Customer Service Representative with a proven track record at Fifth Third Bank, consistently exceeding sales goals through effective relationship building and communication. Skilled in Microsoft Excel and adept at multitasking, I resolved customer issues with empathy, fostering loyalty and repeat business while mentoring new hires for success.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Fifth Third Bank
11.2020 - Current
- Consistently exceeded sales targets by effectively cross-selling banking services to new and existing clients.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
Associate Degree in Nursing -
Cincinnati State
3520 Central Pkwy12-2026
High School Diploma -
Oakhills
3200 Ebenezer Rd05-2020
Skills
- Microsoft Excel
- Multitasking
- Relationship building
- Time management
- Flexible and adaptable
- Communication skills
- Handling high pressure situations
- Exceeds sales goals
Accomplishments
- Customer Relations - Earned highest CSR referral number company-wide numerous months in a row
- Telephone Service - Professionally processed 20+ calls per day, providing information and service to ensure customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Highest CSR referral number numerous months in a row
35+ bank products sold in one month.
Timeline
Customer Service Representative
Fifth Third Bank
11.2020 - Current
Associate Degree in Nursing -
Cincinnati State
High School Diploma -
Oakhills
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