Abigail Mattingly

• Handled customer inquiries and complaints with professionalism and patience.
• Coached staff on strategies to enhance performance and improve customer relations.
• Performed opening and closing procedures, including financial income statements, daily.
• Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
• Supervised bank deposits and security procedures to support store opening and closing.
• Mentored newly hired staff in upselling techniques to improve sales.
• Directed and supervised staff performance.

Clinical Rotations:

• Post-Surgery 1
• Post-Surgery 3
• IPU
• Medical Telemetry
• Mother-Baby
• Labor and delivery
• Neurology
• Oncology
• Pediatrics
• VA Rehab

• Assisted clients in selecting appropriate food items for their families.
• Stocked shelves with donated food items.
• Bagged bread and fresh produce for customers and staff.
• Checked expiration dates on food items and removed expired products from shelves.

• Organized store by returning merchandise to proper areas and restocked displays.
• Listened to customer interests and needs and matched with suitable books and related products.
• Provided information about titles, authors, and genres to customers who requested assistance.
• Cleaned shelves, counters and tables to maintain organized store.

• Assisted living clinical rotation.
• Assisted patients with daily living activities, including bathing, dressing, and grooming.

• Employee of the Month (June)
• Greeted and assisted customers with product selection, offering personalized shopping advice.
• Maintained knowledge of sales and promotions, return policies and security practices.
• Used product knowledge to suggest items to match client needs.