Charlton Williams
Chicago
Summary
I'm passionate about leading personal and team growth and development. Collaborating with others fosters mutually beneficial learning opportunities that accelerate workflow progress. Understanding organizational dynamics has provided valuable insights into my strengths and capabilities, enabling me to excel under pressure and challenges. Aspire aspire to continue thriving in various positions and contribute to the success of my company, aiming to establish it as a prominent and influential entity in modern society.
Principled Asset Protection Manager with comprehensive understanding of security and surveillance systems, bookkeeping, and workplace supervision. Offering several years of experience with proven integrity. Ready to take on a long-term position and bring honesty and meticulous observation skills.
Overview
19
19
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Inventory Operations Manager keyHolder
The RealReal
Chicago
02.2022 - Current
- Managed inventory movement through accurate and timely processing of mark-downs, transfers, consolidations, receiving, and POS transactions.
- Managed inventory levels to ensure optimal stock availability and reduce excess.
- Utilize inventory management systems to scan, process and research merchandise shipments in accordance with TRR's inventory control processes.
- Streamlined tracking and reporting by implementing inventory management systems.
- Improved inventory accuracy by participating in cycle counts and addressing discrepancies.
- Coordinated daily operations for efficient warehouse flow and order fulfillment.
- Trained staff on best practices for inventory handling and safety protocols.
- Contribute to successful company growth and securing of our assets through implementation of TRR's Loss Prevention policies & procedures.
- Exhibit fluency in store operational procedures; ability to teach and assist all team members to perform daily store functions.
- Manage product presentation (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to TRR's standards.
- Assist in maintaining clean and organized selling floors and stockrooms.
- Prepare and ship customers' orders following quality, packing and shipping standards.
- Support and model excellent customer service by exhibiting a positive attitude and enthusiasm toward the job and company to both internal and external customers in all forms of communication.
- Oversaw quality control processes to maintain product standards and accuracy.
Luxury Consignment Office Coordinator KeyHolder
The RealReal
Chicago
02.2022 - Current
- Organize delivery of inbound consignment from the sales and vendor teams, and in-person appointments.
- Coordinated delivery of inbound consignments from sales and vendor teams, ensuring timely and accurate processing.
- Communicate with internal partners on any adjustments or clarification needed on consignments.
- Maintain deadlines in our service level agreements in partnership with the valuation and client manager team.
- Oversee logistics of outbound shipments or transfers to our Commerce facility or returns to consignors in a timely manner.
- Managed logistics for outbound shipments and transfers to Commerce facility or returns to consignors, maintaining efficiency and timeliness.
- Assume responsibility for loss prevention and safety guidelines within the location, including the organization of space.
- Oversaw loss prevention and safety guidelines, ensuring organized space and compliance within location.
- Managed the ordering and organization of store, office, event, and kitchenette supplies within budget constraints.
Loss Prevention Investigator, Key Holder
The RealReal
Chicago
03.2021 - 02.2022
- Identify, investigate, and bring to closure incidents of internal theft.
- Identify, observe, and bring to closure incidents of external theft.
- Identified shortage and safety issues within a retail store environment.
- Review and audit of procedures for all inbound and outbound merchandise.
- Conduct quality inspections on packaging and documentation ensuring all Loss Prevention measures have been adhered to.
- Performed physical building security checks and upheld building security standards.
- Participate in the training of new hire associates to increase Loss Prevention awareness.
- Led weekly store inventories, identifying all forms of loss and recommending creative shortage control solutions.
- Recognized operational discrepancies to improve efficiency.
- Provided testimony in court for the company during criminal and civil cases.
- Testify in court on behalf of the company, in any case, criminal or civil in which the Investigator is summoned.
Loss Prevention Greeter
The RealReal
Chicago
03.2021 - 08.2021
- Greeted customers promptly.
- Assisted with high-value viewings by preparing merchandise and ensuring a secure environment.
- Conduct daily audits, to ensure shortage control, safety, and all other Loss Prevention policies and procedures are being adhered to.
- Conduct daily audits to ensure adherence to shortage control, safety, and Loss Prevention policies.
- Communicate and execute security protocols, including bag checks and badge enforcement, to maintain a secure shopping environment.
- Handled and identified security and safety-related issues by conducting regular inspections and monitoring incidents.
- Collaborate with store management to address business needs and enhance overall security effectiveness.
Loss Prevention Agent
Burlington Stores
Chicago
11.2018 - 03.2021
- Patrol the store and staff designated posts within Burlington Stores wearing the Burlington Loss Prevention Uniform to create a visible security presence to customers and associates.
- Identified, reported, and resolved safety, inventory shortage, cash handling, and theft issues while delivering customer service per company standards.
- Conducted shortage control, loss prevention, and safety inspections and audits, documented results accurately, and communicated potential or existing hazards to key holder on duty.
- Identify report and resolve matters in the area of safety, inventory shortage, cash handling and theft, and for providing customer service as per company standards.
- Operated CCTV and alarm systems to monitor store activity effectively.
- Utilized stores' CCTV, alarm, and exception reporting systems (Sherlock) to monitor and respond to security incidents.
- Represented Burlington in court proceedings, including post-employment cases.
Department Manager
Walmart Supercenter
Chicago
03.2017 - 02.2018
- Directed department management to optimize team performance
- Maintained high-quality product availability in produce, deli, bakery, dairy, meat, and other departments
- Executed CAP process to ensure compliance with standards
- Engaged vendors and drivers to foster positive working relationships
- Ensure customer satisfaction by greeting and answering their questions
- Assist customers in ordering cakes, fulfilling deli orders, or finding the right produce
- Executed unloading of trucks to prepare inventory for stocking
- Sorted products in the backroom for efficient inventory management
- Stock products on shelves
- Maintained neat aisles and clean areas to enhance customer experience
- Keep area clean, sanitized, and customer-ready
- Work together with sales associates to get the job done
- Ability to communicate, take direction at all levels, and turn it into action
- Use basic math skills to maintain accurate inventory levels
Courier
Distribution Systems LLC. & Amazon Distribution Center DCH1
Norcross
07.2016 - 12.2016
- Delivered packages on schedule, ensuring customer satisfaction
- Effectively Navigating the city
- Loaded and unloaded cargo trucks efficiently to maintain timely operations
- Executed route plans to ensure timely arrivals
- Managed public relations efforts
- Utilized job-related software proficiently
Security Guard
Metro Security
Chicago
07.2007 - 09.2010
- Patrolled premises and reported incidents to ensure safety and security.
- Managed public relations efforts to enhance company image
- Responded to emergency situations to ensure safety and security
- Diffused aggressive behavior to maintain a safe environment and prevent escalation.
- Public Relations
Education
Associate of Science - Technology, business
Malcolm X College
01.2013 - 01.2015
G.E.D - business
Malcom X College
01.2012 - 03.2012
Skills
- Pallet jack
- Leadership
- Mechanical troubleshooting
- Freight project management
- Salesforce
- Communications
- Conveyor systems
- Customer relationship building
- EXCEL
- Quality control
- Produce
- Experience
- Consultative selling
- Supply chain
- Phone etiquette
- CMMS
- Multitasking
- Microsoft Teams
- Sage
- Customer service management
- Computer literacy
- E-commerce
- WORD
- Process optimization
- Equipment troubleshooting
- Google Drive
- BUSINESS MANAGEMENT
- Retail math
- Manufacturing company experience
- Regulatory compliance
- Achieving sales targets
- Front Desk
- Google Suite
- Sales
- Warehouse management system
- Social media management
- Mobile applications
- Entrepreneurship
- Data collection
- Guest services
- Project planning
- Task prioritization
- Product development
- Microsoft Outlook
- Supply chain management
- Math
- Surveillance operations
- Computer skills
- Reverse logistics
- POS systems
- QuickBooks
- Data reporting
- Sales administration
- Proper evidence handling
- Interpersonal skills
- Vendor relationship building
- Packaging
- Loss Prevention
- Revenue growth
- Food quality assurance
- Staff development
- Account management
- Clear language communication
- Food safety management
- Business operations
- Organizational skills
- IT Training
- Customer service management
- ERP systems
- Clerical experience
- Administrative experience
- Operational efficiency
- Supervising experience
- Office record organization
- Databases
- Warehouse supervision
- Workday
- Data-driven decision making
- Technical Proficiency
- Warehouse Experience
- Commitment to results
- SaaS
- Store management
- Conflict resolution
- English
- CRM system proficiency
- Profit & loss
- Client communication
- Sales team management
- Operations management
- Typing
- Logistics management
- Logistics management
- Vendor management
- Writing skills
- MICROSOFT POWERPOINT
- Cross-functional communication
- Project coordination
- Warehouse storage management
- Statistics
- Microsoft Access
- Team motivation
- Hospitality
- Accounting
- Cross-functional teamwork
- Warehouse management
- Delivery logistics
- Demand planning
- Microsoft Excel
- Customer support
- Clear verbal communication
- Food safety
- Interpersonal communication
- Accounts receivable
- Workflow management
- Detail-oriented
- Problem management
- Financial management
- Team player
- Performance enhancement
- Logistics management
- Productivity software
- Accounting systems
- Manufacturing
- Talent acquisition
- Supplier management
- Customer service
- Client communication
- Shipment logistics
- Data analysis
- Loss prevention
- Inventory management
- Safety compliance
- Problem resolution
- Team collaboration
- Time management
- Process improvement
- Report preparation
- Staff management
- Performance enhancement
Certification
- Security Guard
- Pallet Jack Certification
Additional Information
Authorized to work in the US for any employer
Personal Information
Willing To Relocate: Anywhere
Timeline
Inventory Operations Manager keyHolder
The RealReal
02.2022 - Current
Luxury Consignment Office Coordinator KeyHolder
The RealReal
02.2022 - Current
Loss Prevention Investigator, Key Holder
The RealReal
03.2021 - 02.2022
Loss Prevention Greeter
The RealReal
03.2021 - 08.2021
Loss Prevention Agent
Burlington Stores
11.2018 - 03.2021
Department Manager
Walmart Supercenter
03.2017 - 02.2018
Courier
Distribution Systems LLC. & Amazon Distribution Center DCH1
07.2016 - 12.2016
Associate of Science - Technology, business
Malcolm X College
01.2013 - 01.2015
G.E.D - business
Malcom X College
01.2012 - 03.2012
Security Guard
Metro Security
07.2007 - 09.2010