Abigail McCormack
Tooele,Utah
Summary
Reliable and detail-oriented professional with experience in high-pressure environments, including healthcare and emergency dispatch. Strong communication, problem-solving, and customer support skills with a proven ability to stay calm, assist people in stressful situations, and provide excellent service.
Overview
1
1
year of professional experience
Work History
HCA
University of Utah Hospitals and Clinics
Salt Lake City, Utah
06.2025 - Current
- Respond promptly to call lights and supported nurses with patient requests
- Maintained clean and organized workspaces in fast-paced environments
- Coordinated with team members to ensure smooth patient flow and efficient operations
- Provided clear communication to patients and staff to improve overall experience
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
911 dispatcher
SLCCORP
Salt Lake City, Utah
01.2025 - 06.2025
- Answered high-volume emergency and non-emergency calls with professionalism
- Assessed situations quickly and determined appropriate responses
- Used strong communication and de-escalation skills to assist distressed callers
- Provided accurate information while remaining calm under pressure
- Demonstrated active listening and problem-solving in critical situations
Education
CNA - undefined
Community learning center
Tooele05.2018
Skills
- Computer skills
- Customer service
- Multitasking in fast paced environments
- Conflict resolution and de-escalation
- Communication strategies
- Active listening
- Team collaboration
- Time management
Timeline
HCA
University of Utah Hospitals and Clinics
06.2025 - Current
911 dispatcher
SLCCORP
01.2025 - 06.2025
CNA - undefined
Community learning center