Summary
Overview
Work History
Education
Skills
Awards
Timeline
CustomerServiceRepresentative
Abigail Merice

Abigail Merice

Dorr,MI

Summary

Dedicated and results-driven sports management professional with extensive experience in campaign activation, athlete relations, and administrative operations within competitive sports environments. Proven track record of managing contracts, coordinating marketing materials, maintaining databases, and fostering athlete partnerships to achieve strategic goals. Skilled in social media management, data analysis, and cross-functional collaboration, with a proactive approach to process improvement and organizational growth. Adept at administrative tasks including scheduling, office management, and effective communication with stakeholders. Experienced former collegiate athlete, recognized for leadership, time management, and commitment to excellence on and off the field. Leveraging a strong background in sports and administration to deliver impactful results and drive engagement across diverse platforms.

Overview

6
6
years of professional experience

Work History

Activations Specialist

PlayBooked
09.2021 - Current
  • Managed athlete contracts, marketing materials, and campaign briefs to ensure successful campaign launches.
  • Maintained and updated databases, curated athlete rosters, and monitored platform profile activity.
  • Conducted research and reviewed team outputs to align with company standards; suggested and implemented process improvements.
  • Drafted and collaborated on monthly eNewsletters, coordinating with various departments for timely completion.
  • Identified and engaged athlete influencers, aligning partnerships with campaign goals and brand values.
  • Provided detailed campaign performance reports, tracking metrics like engagement, reach, and ROI.
  • Supported user recruitment and onboarding efforts, fostering growth and maintaining active user relationships.
  • Assisted with cross-departmental projects and contributed to organizational development initiatives.
  • Stayed updated on industry trends and adapted new organizational tools and programs as needed.

Volunteer Assistant / Manager (Softball)

Wayland Union High School
03.2020 - 06.2022
  • Run social media accounts such as Instagram and Facebook Page
  • Design all gameday graphics, player profiles, and final score graphics
  • Utilizing Gamechanger for live stats and play-by-plays during each contest
  • Record stats during all games as well as updating the overall season stats as the season progresses
  • Monitoring and enhancing athletic performance by giving constructive feedback and encouragement

Game Night Intern

Grand Rapids Griffins (AHL)
10.2019 - 03.2020
  • Work closely with the Ticket Operations staff in selling individual game tickets
  • Sell tickets, for all Griffins games, from the box office on game days
  • Service and interact with customers on a regular basis to help resolve ticketing questions and concerns
  • Help with game day promotions on and off ice
  • Assist in the distribution of giveaways and promotional items

Office Assistant

Elite Baseball & Softball
08.2019 - 03.2020
  • Operate office machines, such as photocopiers and scanners, voice mail systems, and office computers
  • Answer telephones, direct calls, and take messages
  • Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints
  • Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer
  • Schedule training sessions for athletes and input trainer’s schedules into EZFacility

Collegiate Athlete – Softball

Davenport University
09.2018 - 05.2019
  • Analyze the skills and weaknesses of opponents by watching film
  • Manage time wisely within a busy schedule
  • Attend all scheduled practices, training sessions, and team meetings
  • Maintain physical fitness by training on a regular basis
  • Compete in games and on the practice field every day

Education

BBA - Sports Management

Davenport University
Grand Rapids, MI
12-2021

Skills

  • Analytics Tools
  • Customer Engagement
  • Brand Awareness
  • Campaign Management
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Attention to Detail
  • Multitasking
  • Organizational Skills
  • Active Listening
  • Computer Proficiency

Awards

  • First Team All-GLIAC, 2019
  • Easton/NFCA All-America Scholar Athlete, 2019

Timeline

Activations Specialist

PlayBooked
09.2021 - Current

Volunteer Assistant / Manager (Softball)

Wayland Union High School
03.2020 - 06.2022

Game Night Intern

Grand Rapids Griffins (AHL)
10.2019 - 03.2020

Office Assistant

Elite Baseball & Softball
08.2019 - 03.2020

Collegiate Athlete – Softball

Davenport University
09.2018 - 05.2019

BBA - Sports Management

Davenport University
Abigail Merice