Abigail Meza-Quinteros
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support.
Overview
3
3
years of professional experience
Work History
Store Supervisor
Edible Arrangements
Summit, NJ
04.2025 - Current
- Supervised daily operations to ensure efficient workflow and optimal staffing levels, directing customer service, inventory and sales operations.
- Trained new employees on company policies, procedures, and customer service standards.
- Assisted in inventory management by conducting regular stock checks and maintaining accurate records.
- Resolved customer inquiries and complaints promptly to enhance satisfaction and loyalty.
- Monitored cash handling procedures to ensure accuracy during transactions and minimize discrepancies.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
Customer Service Representative
Edible Arrangements
Scotch Plains, NJ
07.2023 - 12.2025
- Assisted customers with product selection and order placement to enhance shopping experience.
- Responded to customer inquiries via phone and email, ensuring timely resolution of issues.
- Resolved customer complaints by implementing effective solutions, elevating satisfaction levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed timely and effective replacement of damaged or missing products.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
High School Diploma -
North Plainfield High School
North Plainfield, NJSkills
- Inventory management
- Customer service
- Staff supervision
- Multitasking and organization
- Store opening and closing
- Store maintenance
- Employee training
Timeline
Store Supervisor
Edible Arrangements
04.2025 - Current
Customer Service Representative
Edible Arrangements
07.2023 - 12.2025
High School Diploma -
North Plainfield High School