Abigail Miller
Bloomfield
Summary
Dedicated public safety professional with experience as a 911 Dispatcher, Firefighter, and EMT. Skilled in emergency response, communication and maintaining composure in high-pressure situations. Recognized for reliability, teamwork, and sound judgment. Committed to serving the community with integrity, supporting public safety, and contributing to effective operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Communications Officer
Ontario County Sheriff's Office
08.2024 - Current
- Coordinated with first responders to relay critical information during emergencies.
- Utilized computer-aided dispatch software for efficient call handling and resource allocation.
- Participated in ongoing training sessions to stay current on best practices within the field of emergency communications.
- Demonstrated empathy and compassion while assisting distressed callers, maintaining professionalism under emotional circumstances.
- Handled multiple emergency calls simultaneously, ensuring timely assistance for all callers in need.
Emergency Medical Technician
Canandaigua Emergency Squad
01.2023 - Current
- Administered emergency medical care to patients in various pre-hospital settings.
- Collaborated with healthcare professionals to ensure continuity of patient care during transport.
- Performed patient assessments to identify critical health issues and prioritize interventions.
- Operated advanced life support equipment, including defibrillators and oxygen delivery systems.
Client Service Representative
Lollypop Farm, The Humane Society Of Greater Rochester
08.2023 - 07.2024
- Trained new staff on customer service protocols and organizational policies for effective onboarding.
- Developed strategies for improving client engagement, resulting in increased satisfaction ratings.
- Managed incoming calls, providing prompt and accurate information to clients.
- Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Firefighter
Victor Fire Department
10.2021 - 12.2022
- Responded to emergency calls, providing rapid response and life-saving interventions.
- Conducted fire prevention inspections to ensure compliance with safety codes and regulations.
- Operated firefighting equipment, including hoses, pumps, and ladders during emergency situations.
- Collaborated with team members to execute strategic rescue operations in high-pressure environments.
Education
Bachelor of Science - Emergency Management & Disaster Preparation
SUNY Canton
Canton, NY05-2026
Skills
- Risk assessment skills
- Adaptability under pressure
- Detail-oriented approach
- Skilled in prioritizing concurrent responsibilities
- Analytical reasoning
Certification
- EMD - Emergency Medical Dispatch
- EMT - Certified Emergency Medical Technician
- EVOC - Emergency Vehicle Operators Course
Timeline
Communications Officer
Ontario County Sheriff's Office
08.2024 - Current
Client Service Representative
Lollypop Farm, The Humane Society Of Greater Rochester
08.2023 - 07.2024
Emergency Medical Technician
Canandaigua Emergency Squad
01.2023 - Current
Firefighter
Victor Fire Department
10.2021 - 12.2022
Bachelor of Science - Emergency Management & Disaster Preparation
SUNY Canton