Abigail Mills
Texarkana
Summary
Personable and highly organized with excellent communication and multitasking abilities. Possesses strong customer service and administrative skills, including managing phone systems and scheduling. Committed to creating a welcoming environment and ensuring smooth front desk operations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Salon Muse
Huntington Beach, CA
01.2025 - 11.2025
- Greeted and welcomed guests, providing a positive first impression of the company
- Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
- Scheduled appointments and maintained an organized calendar for multiple staff members
- Efficiently handled all incoming and outgoing mail, packages, and deliveries
- Maintained cleanliness and organization of the front desk area at all times
- Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively
Hostess
San Pedro Fish Market
Long Beach, CA
04.2023 - 05.2024
- I greeted costumers kindly and made sure of cancellations, reservations, rescheduling, etc.
- Managed reservation systems to optimize table turnover and guest satisfaction.
- Communicated wait times effectively to maintain guest expectations and reduce frustration.
- Collaborated with kitchen staff to ensure timely service and accurate order delivery.
- Assisted in training new staff on customer service standards and operational procedures.
- Handled guest inquiries and complaints professionally, ensuring resolution and satisfaction.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Completed daily side work and opening and closing duties without fail.
Education
Bachelor of Science - College
Texas A & M University-Texarkana
Texarkana, TX05-2027
Communications - Undergraduate
California State University-Long Beach
Long Beach, CAHigh school diploma - undefined
Los Alamitos High School
06-2023
Skills
- Merchandising
- Google Docs
- Customer service
- Typing
- Multi-line phone systems
- Microsoft Excel
- Retail Sales
- Phone etiquette
- Computer skills
- Front desk
- English
- Calendar management
- Computer operation
- Heavy lifting
- POS
- Time management
- Cash register
- Organizational skills
- Guest services
- Communication skills
- Customer returns handling
- Attention to detail
- Listening skills
Certification
- Food Handler Certification
- Driver's License
Timeline
Front Desk Receptionist
Salon Muse
01.2025 - 11.2025
Hostess
San Pedro Fish Market
04.2023 - 05.2024
High school diploma - undefined
Los Alamitos High School
Bachelor of Science - College
Texas A & M University-Texarkana
Communications - Undergraduate
California State University-Long Beach