MD AKHANDA
East Elmhurst,NY
Summary
Hospitality professional with extensive experience in delivering top-notch guest services and maintaining smooth front desk operations. Known for strong attention to detail and commitment to ensuring pleasant guest experience. Collaborative team player who adapts to changing needs and consistently achieves positive outcomes. Proficient in managing reservations, handling guest inquiries, and resolving issues promptly.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Vaughn College of Aeronautics & Technology
09.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Ground Operations Agent
JetBlue
01.2023 - 09.2023
- Understood FAA, TSA and airport regulations and verified compliance.
- Inspected parking aprons, hangars, fuel storage areas and perimeter fences and gates for hazardous aviation conditions.
- Loaded and unloaded baggage of various weights and dimensions to and from aircraft and baggage areas.
- Marshaled large and small aircraft to and from parking areas, ramps and airfields.
Smoothie Maker
Smoothie King
11.2021 - 01.2022
- Maintained calm demeanor during high-volume periods and special events
- Maintained clean and organized workspace, enabling coworkers to locate resources and product
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness
- Prepared drinks, ice cream and other special items to complete prepared food orders
- Kept drive-thru station well-stocked and organized to meet customer needs
Loader
Lowes Home Improvement
04.2021 - 09.2021
- Loaded and unloaded materials by hand or with equipment to help team meet work demands
- Positioned lifting devices under, over or around loaded pallets, skids and boxes and secured material for transport to designated areas
- Read and attached appropriate labels and tags to products and packages for identification purposes
Store Associate
711
12.2020 - 03.2021
- Engaged positively with each customer, providing professional and polite support for sales and service needs
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales
- Maintained accurate and attractive merchandise displays to maximize purchases
Retail Sales, Cashier
Rite Aid
06.2020 - 11.2020
- Complete guest transactions using scanner and automated cash register
- Handle guest returns and exchanges
- Advertise in store promotions
- Operated cash register, collected payments and provided accurate change
- Worked closely with front-end staff to assist customers
Education
Bechelors - Aircraft Operation
Vaughn College of Aeronautics And Technology
East Elmhurst, NY06-2026
High School Diploma -
Upper Darby High School
Upper Darby, PA06.2021
Skills
- FAA Licensed Private Pilot
- Flexible Schedule
- Problem-Solving
- Time Management
- Product Recommendations
- Merchandising
Certification
FAA Licensed Private Pilot
Languages
English
Native or Bilingual
Bengali
Native or Bilingual
Hindi
Full Professional
Urdu
Full Professional
Timeline
Front Desk Receptionist
Vaughn College of Aeronautics & Technology
09.2023 - Current
Ground Operations Agent
JetBlue
01.2023 - 09.2023
Smoothie Maker
Smoothie King
11.2021 - 01.2022
Loader
Lowes Home Improvement
04.2021 - 09.2021
Store Associate
711
12.2020 - 03.2021
Retail Sales, Cashier
Rite Aid
06.2020 - 11.2020
Bechelors - Aircraft Operation
Vaughn College of Aeronautics And Technology
High School Diploma -
Upper Darby High School
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