Anariela Madera
Little Ferry,NJ
Summary
Seeking to utilize hospitality and customer service skills as a Flight Attendant where excellent communication skills, a polished and courteous attitude, and ability to provide leadership in emergency and non-emergency situations will be utilized. Also coming with experience in the airline industry
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Paterson Chiropractic Care
Paterson, NJ
11.2023 - Current
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided administrative support such as filing documents, photocopying and scanning materials.
Flight Attendant
GoJet Airlines
Newark, NJ
07.2021 - Current
- Provide information, guidance, and assistance for safety and comfort to passengers on board aircraft
- Attend the “brief” and act on it
- Conduct safety check before flight
- Greet customers, check their tickets and accompany them to their seats
- Prepare and serve drinks and food to passengers
- Present emergency equipment and give instructions
- Monitor and secure the cabin regularly
- Comply with all aviation rules and regulations for safety and protection
- Assist passengers and cabin crew during emergency situations
- Provide special help to passengers with special needs (children, disabled persons, elders etc)
- Submit analytic reports concerning flight incidents
- Assisted with training new staff members on front desk procedures and policies.
- Supervised a team of 3 front desk agents ensuring tasks were completed efficiently and effectively.
Front Desk-Site Supervisor
CNBC/Telemundo
Fort Lee, NJ
10.2014 - Current
- Serves visitors by greeting, welcoming, and directing them appropriately
- Notifies company personnel of visitor arrival
- Maintains security and telecommunications system
- Informs visitors by answering or referring inquiries
- Directs visitors by maintaining employee and department directories
- Maintains security by following procedures, monitoring logbook, and issuing visitor badges
- Operates telecommunication system by following manufacturer's instructions for house phone and console operation
- Keeps a safe and clean reception area by complying with procedures, rules, and regulations
- Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs
- Contributes to team effort by accomplishing related results as needed.
Administrative Assistant
Subime Home Improving and Maintenance
Little Ferry, NJ
08.2012 - 01.2014
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data
- Transferred completed work to contractor for review and approval
- Maintained records by creating monthly reports, closing terminated records and performing chart audits
- When necessary move workers from jobsites
- Schedule work and personal of the cleaning department weekly.
Education
High School Diploma -
Continental Academy
01.2007
Skills
- Good knowledge of routes in New Jersey
- Administrative Experience
- Courier
- Front Desk
- Microsoft Outlook
- Spanish
- Expert
- Time Management
- Languages
- Spanish - Expert
- Emergency Response Coordination
- Schedule Management
- Public Interaction
- Verbal and Written Communication
- Crew Coordination
- Company Policy Adherence
- Customer Service
- Public Speaking
- Safety Procedures
- Emergency Situations Management
- FAA Regulations
Certification
CPR Certification
First Aid
FAA Certification
Languages
Additional Information
- Willing to relocate: Anywhere Authorized to work in the US for any employer Willing to relocate: Anywhere, Authorized to work in the US for any employer
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Front Desk Receptionist
Paterson Chiropractic Care
11.2023 - Current
Flight Attendant
GoJet Airlines
07.2021 - Current
Front Desk-Site Supervisor
CNBC/Telemundo
10.2014 - Current
Administrative Assistant
Subime Home Improving and Maintenance
08.2012 - 01.2014
High School Diploma -
Continental Academy