Samantha Ortega NRCMA
Nationally Registered Medical Assistant
San Antonio,TX
Summary
I’m Samantha Ortega and I’m a hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Certified Medical Assistant position. Ready to help team achieve company goals. I’m highly motivated and a committed Medical Assistant with proven history of superior performance at individual, team and organizational levels, while multitasking and, prioritizes workloads with little or no supervision. I’m very passionate about my job and giving the best patient care possible . I’m looking to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
years of professional experience
2
2
Certificate
Work History
Front Desk Receptionist
Comfort Suites Airport
02.2021 - 01.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Resolved customer problems and complaints.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Front desk receptionist
Days Inn,
07.2016 - 08.2019
- My job consisted of making reservations over the phone and putting them in the computer system when they called in and when they were sent to me via fax
- I was in charge of the night audit as I was the last shift at night and making sure my reports matched up with the company's sales.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Handled assignments independently with good judgement and critical thinking skills.
Shift Manager,Crew Member
Burger Boy
08.2021 - 01.2022
- As a crew member I played a role in every way
- I was given A place to be whether it be taking orders, making drinks, grill you name it I did it
- This is another place where great customer service was highly expected and well performed by all employees
- I learned how to lead and how to make a crew become a team.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
Nationally Registered Certified Medical Assistant
Texan Family Clinic
06.2023 - 10.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Taught patients about medications, procedures, and care plan instructions.
- Verified patient insurance coverage and collected required co-payments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Measured patient pulse oximetry.
Education
NRCMA - Medical Assisting
PIma Medical Institute
San Antonio, TX09.2023
GED - High School Equivalency
Restore Education
San Pedro, San Antonio, Tx01.2022
Skills
- MIcrosoft Office
- Microsoft Word
- Excel
- Billing and Coding
- Typing skills
- Phlebotomy
- Injections
- Data Entry
- Taking patient vitals
- Patient Education
- Patient Scheduling
- Medical Terminology
- Inventory and Supply Management
- HIPAA Compliance
- Electronic Health Records
- Type Coding
- Vital Sign Monitoring
- Inventory Management
- Medical Records Management
- Patient Assessments
- Specimens Collection and Processing
- Medical Billing
- Payment Collection
- Medical Billing and Coding
- Patient Documentation
- Patient-Focused Care
- Medical Office Administration
- Valid State Driver's License
- Medical Terminology Knowledge
- Complex Problem-Solving
- Prioritizing Stat Orders
- Knowledge of EKG Rhythm Interpretation
- Direct Patient Care
- EMR / EHR
- Electronic Medical Records
- Reliable Transportation
- Medical Procedures
- Equipment Sterilization
- Compassionate Caregiver
- Reliable Team Player
- CPR
- Compassionate
- First Aid/CPR
- Customer Service
- Computer Skills
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Multitasking Abilities
- Good Telephone Etiquette
- EMR Systems
- IV Fluid Replacement
- Self-Motivated
- Wound Care and Irrigation
- Patient Interviews
- Sterile Procedures and Techniques
- Administering Immunizations
- Pulse Oximetry
- Specimen Collection
- Patient Intakes
- Mobility Assistance Needs Understanding
- OSHA Regulations
- HIPAA Guidelines
- Electrocardiography
- ECW/Nextgen EMR knowledge
- Quantaflo
Certification
Nationally Registered Certified Medical Assistant
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"Act as if what you do makes a
difference. It does."
-William,James
-William James
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