Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Abigail Mkwanazi

lynchburg,Virginia

Summary

Dynamic and detail-oriented Pharmacy Technician Trainee at CVS Pharmacy, skilled in medication dispensing and effective communication. Proven ability to enhance customer satisfaction through exceptional conflict resolution and inventory organization. Committed to maintaining safety standards and ensuring accurate medication records for optimal patient care.

Pharmacy professional with strong background in preparing and dispensing medications, maintaining accurate records, and providing exceptional customer service. Skilled in teamwork, adapting to changing needs, and ensuring compliance with healthcare regulations. Reliable and results-driven with focus on precision, patient care, and effective communication.

Overview

11
11
years of professional experience

Work History

Pharmacy Technician Trainee

CVS Pharmacy
09.2023 - Current

fill pills

cashier

fill prescriptions

clean

provide exceptional conflict resolution skills

  • Assisted pharmacists in filling prescription orders and managing inventory.
  • Maintained accurate medication records and verified patient information for safety.
  • Operated pharmacy software to process prescription transactions efficiently.
  • Collaborated with team members to ensure timely customer service and satisfaction.
  • Educated customers on medication usage, side effects, and storage requirements.
  • Conducted routine checks on medications to ensure compliance with safety standards.

Bakery Assistant

Kroger
02.2023 - 07.2023
  • Assisted in daily baking operations, ensuring product quality and consistency.
  • Maintained cleanliness and organization of workstations to adhere to health standards.
  • Collaborated with team members to prepare ingredients and manage inventory levels.
  • Adapted quickly to various baking tasks, including mixing, shaping, and decorating pastries.

Cashier

Goodwill Store
07.2021 - 11.2022
  • Processed transactions accurately and efficiently to enhance customer satisfaction.
  • Maintained organized cash register, ensuring compliance with company policies and procedures.
  • Assisted customers with inquiries, providing prompt and friendly service to improve shopping experience.
  • Managed inventory levels by restocking merchandise and conducting regular audits.
  • Trained new staff on register operations and customer service techniques to ensure consistency in performance.
  • Collaborated with team members to streamline checkout process, reducing wait times for customers.
  • Resolved customer complaints effectively, enhancing loyalty and retention through positive interactions.

Cashier

TJ Max
07.2014 - 05.2016
  • Implemented best practices for cash handling, contributing to improved financial accuracy during shifts.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

Bachelor of Science - Public Health

Liberty University
Lynchburg, VA
05-2026

Associate of Applied Science - Pharmacy Technology

Brown Mackie College
Atlanta, GA
06-2016

Skills

  • Problem-solving skills
  • Inventory organization
  • Effective communication skills
  • Pharmacy software proficiency
  • Medication dispensing
  • Dosage form preparation
  • Quality control procedures
  • Excellent math skills
  • Drug utilization review
  • Medication storage procedures

Interests

  • Cooking
  • Supporting STEM education initiatives and mentorship programs
  • Youth Development Programs
  • Baking
  • I like working with my hands and fixing things

Timeline

Pharmacy Technician Trainee

CVS Pharmacy
09.2023 - Current

Bakery Assistant

Kroger
02.2023 - 07.2023

Cashier

Goodwill Store
07.2021 - 11.2022

Cashier

TJ Max
07.2014 - 05.2016

Bachelor of Science - Public Health

Liberty University

Associate of Applied Science - Pharmacy Technology

Brown Mackie College