Abigail Monk
Helen,AL
Summary
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Skilled Lifeguard consistently remains calm and focused in stressful environments. Talented in swim instruction for all ages. Committed to promoting safety in and around large bodies of water. Certified in First Aid/CPR/AED.
Overview
4
4
years of professional experience
Work History
Waitress
Table 7
Alabaster, AL
06.2023 - 07.2023
- Used cash registers and credit card machines to cash out customers.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Waitress
Tortugas Pizza
Hoover, AL
11.2022 - 06.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
Lifeguard
Gobblers Knob
Helena, AL
07.2021 - 09.2021
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
Lifeguard
Alabama Adventure & Splash Adventure
Bessemer, AL
06.2021 - 07.2021
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- I became a 5 star Lifeguard in my short period there.
Car Wash Attendant
Wash It Off
Helena
08.2020 - 10.2020
- Achieved customer satisfaction by providing high-quality professional service.
- Greeted customers and assessed needs to recommend suitable car wash services.
- Kept customer areas clean and tidy to maintain professional, hygienic standards.
- Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
Food Expeditor
Beef 'O' Brady's
Helena, AL
05.2019 - 12.2019
- Trained new expeditors and food runners according to company policies and standards.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Maintained kitchen productivity, guaranteeing timely preparation, and serving of dishes in alignment with customer specifications.
- Assisted preparation of food plates, overseeing quality and appearance.
Education
High School Diploma -
Helena High School
Helena, AL05.2021
Skills
- Guest Flow
- Corrective Actions
- Transactions and Cash Handling
- Preparing for Events
- Front- and Back-Of-House Coordination
- Asset Coordination
- Public Safety
- Emergency Medical Treatment
- Customer Needs Assessments
- New Employee Training
- Project Requirements
- Restaurant Operation
Timeline
Waitress
Table 7
06.2023 - 07.2023
Waitress
Tortugas Pizza
11.2022 - 06.2023
Lifeguard
Gobblers Knob
07.2021 - 09.2021
Lifeguard
Alabama Adventure & Splash Adventure
06.2021 - 07.2021
Car Wash Attendant
Wash It Off
08.2020 - 10.2020
Food Expeditor
Beef 'O' Brady's
05.2019 - 12.2019
High School Diploma -
Helena High School