Brittany Smith
Princeton,MA
Summary
Experienced Server offering solid history of accurate order taking, efficient supply restocking and diligent table management. Effective at promoting team success by independently handling side work and cleaning up messes efficiently. Extensive knowledge and superior work ethic.
Overview
10
10
years of professional experience
Work History
Waitress
Quinn's Blue Plate
Holden, MA
11.2021 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Bussed and reset tables to keep dining room and work areas clean.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Stayed up-to-date on menu changes to help customers make food choices.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Checked identification for minimum age for sale of alcoholic beverages.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
Waitress
The Mountain Barn Restaurant
Princeton, MA
04.2012 - 08.2021
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Stayed up-to-date on menu changes to help customers make food choices.
- Inspected dishes and utensils for cleanliness.
- Checked identification for minimum age for sale of alcoholic beverages.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Prepared specialty desserts for customers for special occasions.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
Education
Associate Degree in Nursing - Nursing
Mount Wachusett Community College
Gardner, MA05.2022
High School Diploma -
Quabbin Regional High School
Barre, MA06.2014
Skills
- High-Volume Dining
- Conflict and Complaint Resolution/Corrective Actions
- Warm and Friendly
- Cool Under Pressure
- Menu Memorization and Presentation
- Order Accuracy and Delivery
- Able to Lift 30 Pounds
- Guest Accommodations
- Station Preparation
- Guest Flow
- Accuracy and Efficiency
Timeline
Waitress
Quinn's Blue Plate
11.2021 - Current
Waitress
The Mountain Barn Restaurant
04.2012 - 08.2021
Associate Degree in Nursing - Nursing
Mount Wachusett Community College
High School Diploma -
Quabbin Regional High School
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