Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Abigail Moreno

LOSANGELES,CA

Summary

Results-driven professional with extensive experience in customer service and team management. Proven track record of enhancing service delivery through effective coordination and problem-solving. Strong skills in multi-tasking and communication have led to increased team productivity and improved customer relationships.

Overview

2
2
years of professional experience

Work History

Customer Service Delivery Team Member

Amazon
LOSANGELES, CA
11.2023 - 05.2026
  • Assisted customers with inquiries and product information effectively.
  • Handled order processing and tracking using Amazon's systems.
  • Resolved customer complaints through active listening and problem-solving skills.
  • Collaborated with team members to improve service delivery processes.
  • Provided support during peak periods such as holidays or special promotions.
  • Resolved customer queries in a timely manner.
  • Utilized problem-solving skills to resolve complex issues efficiently.
  • Provided customer service for incoming inquiries and complaints.

Front and Back Desk Receptionist

Samaritana Medical Clinic
LOSANGELES
01.2025 - 04.2026
  • Managed appointment scheduling using electronic health record systems.
  • Coordinated patient check-in and check-out processes efficiently.
  • Greeted patients and visitors with professionalism and warmth.
  • Assisted medical staff by relaying patient messages accurately.
  • Organized and maintained patient files for easy access.
  • Ensured cleanliness and order in reception areas daily.
  • Took patients vitals (practice for externship)

Education

North Park High School
Baldwin Park, CA

Skills

  • Customer service
  • Order processing
  • Appointment scheduling
  • Attention to detail
  • Multitasking Abilities
  • Organization
  • Team collaboration
  • Active listening
  • Conflict resolution
  • Adaptability and flexibility
  • Problem solving
  • Fluent in spanish

Languages

Spanish
Native/ Bilingual

Timeline

Front and Back Desk Receptionist

Samaritana Medical Clinic
01.2025 - 04.2026

Customer Service Delivery Team Member

Amazon
11.2023 - 05.2026

North Park High School
Abigail Moreno