Brent Rainey

• Enhanced customer satisfaction by addressing and resolving service issues promptly and professionally.
• Analyzed call data to identify trends in customer concerns, leading to targeted improvements in products or services offered.
• Streamlined customer service processes for increased efficiency and reduced wait times.
• Contributed to team success by stepping up during periods of high call volume or staff shortages without compromising on service quality.
• Maintained detailed records of customer interactions, tracking progress towards resolution and identifying trends for process improvements.
• Quickly resolved escalated cases by communicating directly with customers, demonstrating an unwavering commitment to their satisfaction.
• Successfully managed challenging situations while maintaining a calm demeanor, exemplifying the company's dedication to excellent service.
• Operated light trucks to deliver loads as far as 300 miles from home location.

• Build and maintain traffic signals, and lighting systems
• Use heavy equipment
• Bobcat, mini excavator, bucket truck, and digger derrick
• Trouble shooting and repair of electrical circuits.
• Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
• Maintained a safe working environment through adherence to safety protocols and regular site inspections.
• Ensured timely completion of projects with effective time management and prioritization of tasks.
• Checked equipment to determine if maintenance was required.
• Inspected completed work to verify quality standards and compliance with criteria.
• Addressed issues proactively, resolving problems quickly to minimize delays in project timelines.
• Developed strong relationships with clients, subcontractors, and suppliers, fostering open communication channels for smooth project execution.
• Collaborated with project managers in planning stages, advising on schedule adjustments and potential obstacles.
• Mitigated risk, identifying potential issues early and developing contingency plans.
• Stood for 12 plus hours with "Stop/Slow" paddle directing traffic.

• Doing Inventory
• Delegating responsibilities to team members
• Quality Control
• Training employees
• Customer Service
• Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner
• Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities
• Count money and make bank deposits
• Investigate and resolve complaints regarding food quality, service, or accommodations
• Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted
• Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
• Identified and communicated customer needs to supply chain capacity and quality teams.

Drill holes and pull or push wiring through openings, using hand and power tools

• Measure, cut, and bend wire and conduit, using measuring instruments and hand tools
• Trace out short circuits in wiring, using test meter
• Thread conduit ends, connect couplings, and fabricate and secure conduit support brackets, using hand tools
• Perform semi-skilled and unskilled laboring duties related to the installation, maintenance and repair of a wide variety of electrical systems and equipment.
• Learned and followed latest electrical codes and regulations to deliver compliant electrical systems.