Genaria Jews
Birmingham,USA
Summary
Customer-focused professional with extensive experience in service delivery and team management. Coordinated large teams to enhance service quality and drive productivity. Strong problem-solving, multitasking, and communication skills have led to improved customer relationships and operational efficiency.
Overview
1
1
Certification
4
4
years of post-secondary education
11
11
years of professional experience
Work History
Customer Service Delivery Team Member
Kroger
Birmingham, AL
11.2023 - 02.2026
- Assisted customers with inquiries and provided product information.
- Handled customer complaints and resolved issues promptly.
- Collaborated with team members to ensure efficient service delivery.
- Sorted grocery baskets in a cargo van for delivery to customer doorsteps. in a cargo van and safely delivering customers orders to their front door step.
Problem Solver/Delivery Driver
Amazon
Bessemer, US
02.2020 - 10.2023
- Counted inventory items to ensure accurate stock levels. items regularly to maintain stock accuracy. & checking for problems throughout the warehouse
- Loaded cargo vans and delivered customer packages safely and on time.
- Loaded and unloaded packages efficiently for timely deliveries.
- Followed safety protocols to ensure secure transportation of goods.
- Maintained delivery logs to enhance tracking and reporting efficiency.
- Communicated with dispatch regarding route changes or delays.
- Inspected vehicles daily for maintenance and safety compliance.
- Counted inventory items to ensure accurate stock levels.
Housekeeping
St. Vincent's Hospital
Birmingham, US
09.2017 - 01.2019
- Performed deep cleaning tasks in preparation for patient admissions and room turnover.
- Maintained cleanliness in patient rooms and common areas throughout the hospital.
- Sanitized bathrooms daily to ensure hygiene and safety for all users., including toilets, tubs, showers and sinks.
Housekeeper
University of Alabama, Birmingham
Birmingham, US
06.2015 - 04.2017
- Maintained cleanliness in academic and administrative buildings across campus.
- Managed waste disposal and recycling efforts to promote sustainability initiatives.
- Operated cleaning equipment, ensuring proper use and maintenance of tools.
- Sanitized bathrooms across campus, including toilets, tubs, showers, and sinks., including toilets, tubs, showers and sinks.
- Assisted with special event setups, providing support for university functions.
- Conducted inventory checks on cleaning supplies and notified supervisors of needs.
- Reported maintenance issues to facilities management for prompt resolution.
Education
High School Diploma -
P.D. Jackson Olin High School
Birmingham, AL 09.2011 - 05.2015
Skills
- Customer assistance
- Order management
- Delivery logistics
- Order Picking
- Inventory tracking
- Route optimization
- Delivery safety
- Problem solving
- Effective communication
- Team collaboration
- Attention to detail
- Conflict resolution
- Time management
- Adaptability
- Organization
- EMR Systems
- Organization
Additional Information
Certified Patient Care Tech
Certification
- Phlebotomy certificate received on 12/01/19
Timeline
Customer Service Delivery Team Member
Kroger
11.2023 - 02.2026
Problem Solver/Delivery Driver
Amazon
02.2020 - 10.2023
Housekeeping
St. Vincent's Hospital
09.2017 - 01.2019
Housekeeper
University of Alabama, Birmingham
06.2015 - 04.2017
High School Diploma -
P.D. Jackson Olin High School
09.2011 - 05.2015