ABIGAIL NEKAVA
Delray Beach
Summary
Motivated college student seeking part-time and holiday opportunities. Eager to gain experience while pursuing studies, and dedicated to learning new skills and collaborating with teams. Organized and dependable, with the ability to manage multiple tasks effectively and contribute positively to team success.
Overview
3
3
years of professional experience
Work History
Guest Service Team Leader
Bolay
Boca Raton
10.2023 - 06.2026
- Led guest service team to enhance customer satisfaction during peak hours, ensuring smooth operations and support.
- Monitored inventory levels, communicating restocking needs to management.
- Collaborated with kitchen staff to ensure timely food preparation and presentation.
- Initiated guest interactions to create a positive first impression. upon arrival, providing information about services and responding to inquiries.
- Trained new hires on company policies, procedures, and software applications.
- Resolved customer complaints with professionalism, upholding high service standards and contributing to guest retention.
- Educated new team members on service standards and operational policies.
Education
Nursing Major
Florida State University
Tallahassee, FL05-2030
Skills
- Customer service excellence
- Team collaboration and training
- Conflict resolution
- Problem-solving and adaptability
- Documentation accuracy
Timeline
Guest Service Team Leader
Bolay
10.2023 - 06.2026
Nursing Major
Florida State University