- Woodworking
- Gardening
- Gym Workouts
- Creating digital artwork using software like Photoshop, Canva, Illustrator, or Procreate
- Embracing outdoor adventures such as landscaping and gardening
Wendy Head
8016 US Hwy 43, Guin, Alabama,US
Summary
Administrative Support Assistant with extensive expertise in optimizing office operations and enhancing services over a decade. Proficient in QuickBooks and Microsoft Office, with a strong emphasis on data management and compassionate customer service.
Professional with a comprehensive background in guest relations and team leadership. Proven ability to enhance guest experiences and maintain high service standards. Reliable team player who adapts to shifting priorities and excels in collaborative environments, showcasing strong problem-solving and communication skills.
Professional in guest services with experience in leading teams to deliver exceptional customer experiences. Adept at fostering team collaboration and addressing dynamic needs to achieve results. Strong skills in conflict resolution, communication, and operational efficiency. Reliable and adaptable, ensuring high standards in fast-paced environments.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Guest Service Team Leader
Pilot Flying J Travel Center
Winfield, AL
11.2024 - 03.2026
- Trained and mentored team members on customer service best practices.
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Implemented operational improvements to streamline service delivery processes.
- Coordinated scheduling and staffing to optimize team performance during peak hours.
- Led initiatives to enhance safety protocols, ensuring compliance with regulations.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer concerns promptly.
- Promoted a positive work environment by encouraging teamwork, open communication, and continuous learning among staff members.
- Trained new team members on company policies, procedures, and best practices in guest services.
- Proactively communicated with guests to identify their needs and preferences, allowing for personalized service offerings.
- Maintained a high level of professionalism in all interactions with guests, setting an example for the rest of the team.
- Developed strong relationships with guests, leading to increased loyalty and repeat business.
- Supervised daily operations to ensure adherence to quality and safety standards.
- Trained new staff on operational procedures and safety protocols.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Conducted regular balance checks to ensure operational accuracy and efficiency.
- Accomplished multiple tasks within established timeframes.
- Developed team performance through training programs, enhancing customer service skills.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Supervised guest service operations, ensuring team adherence to quality standards and procedures.
- Trained and mentored staff on customer engagement techniques, enhancing service delivery and satisfaction.
- Collaborated with management to resolve complex customer issues, fostering positive relationships and loyalty.
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Implemented process improvements that streamlined workflows and reduced wait times for customers.
- Collaborated with housekeeping and maintenance teams to ensure timely resolution of guest issues.
- Assigned daily job tasks and workloads to 10 team members.
- Resolved challenging customer complaints with empathy and professionalism, turning potentially negative experiences into opportunities for rebuilding a relationship.
Administrative Support Assistant
Alabama Department of Veterans Affairs
Jasper, AL
10.2018 - 03.2023
- Managed office operations, improving efficiency and veteran support services.
- Coordinated district communications, enhancing team collaboration.
- Implemented data systems, ensuring accurate records and seamless operations.
- Resolved complex issues, fostering a supportive environment for veterans.
- Provided compassionate assistance, guiding veterans through benefit processes.
- Implemented new data management systems, enhancing record-keeping accuracy and accessibility for improved veteran support and office operations.
- Spearheaded implementation of new data management systems, significantly improving record-keeping accuracy and accessibility for veteran support.
- Provided compassionate guidance to veterans navigating complex benefit processes, fostering a supportive environment and resolving intricate issues.
- Meticulously managed district communications and data systems, ensuring seamless operations and accurate record-keeping for enhanced veteran assistance.
- Facilitated interdepartmental cooperation, optimizing office efficiency and creating a more responsive support system for veterans' needs.
- Streamlined office operations, enhancing veteran support services through data-driven improvements and efficient record management systems.
- Pioneered new data management solutions, significantly boosting record-keeping accuracy and accessibility for improved veteran assistance.
- Provided empathetic guidance to veterans navigating benefit processes, resolving intricate issues and cultivating a supportive environment.
- Optimized district communications and data systems, ensuring seamless operations and precise record-keeping for enhanced veteran support services.
- Guided veterans through complex benefit processes, resolving intricate issues. Cultivated a compassionate environment, improving overall support services.
- Optimized office operations, significantly boosting efficiency. Implemented data-driven improvements, enhancing veteran assistance and record management.
- Managed scheduling and coordination of veteran appointments to enhance service efficiency.
- Developed and maintained organized filing systems for veterans' records, ensuring data accuracy and accessibility.
CNP Worker
Baldwin County Board of Education
Bay Minette, AL
08.2012 - 02.2016
- Prepared meals for 900 students, ensuring quality and efficiency with a team of 9. Managed cash register operations and accurately balanced daily transactions. Collaborated with team to maintain high standards in food safety and hygiene.
- Efficiently prepared nutritious meals for 900 students daily, optimizing kitchen workflow and ensuring timely service delivery.
- Fostered teamwork in a fast-paced environment, coordinating with 9 staff members to meet high-volume food service demands.
- Managed cash transactions accurately, reconciling daily balances and maintaining financial integrity in school cafeteria operations.
- Implemented creative menu planning strategies, balancing nutritional requirements with student preferences to boost meal participation rates.
- Cultivated a positive dining experience, addressing student dietary needs and contributing to a welcoming school environment.
- Orchestrated meal preparation for 900 students, streamlining kitchen processes to ensure timely service and maintaining high food quality standards.
- Executed precise cash handling procedures, ensuring accurate daily balance reconciliations and maintaining financial integrity in cafeteria operations.
- Pioneered creative menu planning strategies, balancing nutritional guidelines with student preferences to enhance meal participation rates.
- Cultivated a positive dining atmosphere, addressing diverse dietary needs and contributing to an inclusive, welcoming school environment.
Secretary
Price 24 Hr Wrecker and Tire
Winfield, AL
08.2010 - 10.2011
- Handled calls and logged service requests, ensuring efficient workflow and customer satisfaction.
- Processed work orders and managed QuickBooks entries, enhancing financial accuracy.
- Coordinated with mechanics and customers to schedule repairs, ensuring timely service delivery.
- Streamlined office operations by implementing efficient filing systems, improving workflow productivity.
- Managed multi-line phone system and service call documentation, ensuring accurate work order processing for diverse automotive services.
- Fostered a welcoming office environment, addressing customer inquiries promptly and professionally while supporting team operational needs.
- Optimized office workflow by implementing efficient filing systems, resulting in improved productivity and reduced processing time for service requests.
- Streamlined financial processes through meticulous QuickBooks entries and accounts management, enhancing overall accuracy and reducing discrepancies.
- Organized and maintained comprehensive filing system for client records and documents.
- Coordinated appointment scheduling and managed calendar for operational staff.
- Communicated with clients to address inquiries and resolve issues efficiently.
Customer Service Specialist
Columbia Southern University
Orange Beach, AL
03.2006 - 04.2008
- Managed bookstore operations, enhancing inventory control and customer service. Improved shipping efficiency using UPS Worldship and Neopost tools.
- Facilitated textbook orders and maintained accurate course data records. Provided IT support and executed data entry tasks for QuickBooks.
- Responded to customer inquiries, ensuring satisfaction and smooth communication.
- Coordinated seamlessly with multiple departments, managing diverse tasks from email communications to textbook ordering, ensuring smooth operations.
- Provided responsive IT support and customer service, addressing inquiries promptly while maintaining accurate records of shipments and course dates.
- Streamlined bookstore operations, enhancing inventory control and customer service while optimizing shipping processes using UPS Worldship and Neopost tools.
- Managed textbook orders and course data records with precision, ensuring accurate and timely information for students and faculty.
- Provided responsive IT support and executed data entry tasks for QuickBooks, facilitating smooth financial operations and system functionality.
- Coordinated seamlessly with multiple departments, managing diverse tasks from email communications to textbook ordering, ensuring operational efficiency.
- Implemented customer service improvements, addressing inquiries promptly while maintaining accurate records of shipments and course dates.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Provided support for students navigating academic resources and online platforms.
Education
High School Diploma -
Brilliant High School
Brilliant, AL01-1997
Skills
- Typing I-Experienced
- Accounts Payable-Experienced
- Accounts Receivable-Experienced
- Data Entry-Experienced
- Microsoft Office-Expert
- Problem Solving-Experienced
- Customer Service-Expert
- Forklift Operation-Beginner
- Research Skills-Expert
- Standup Forklift Buggy-Experienced
- Property Management-Experienced
- Help Desk-Experienced
- Office Management-Expert
- Desktop Support-Experienced
- Cash Handling-Expert
- Adaptability-Expert
- QuickBooks-Experienced
- Inventory Management-Experienced
- Quality Control-Expert
- Team management
- Guest engagement
- Customer service
- Exceptional communication
- Guest relations
- Computer skills
- Cash handling experience
- Teamwork
- Problem-solving
Accomplishments
- Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised a team of 10 staff members.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints, and customer satisfaction.
- Monetary Transactions - Handled cash, check, credit, and automatic debit card transactions with 100% accuracy.
- Excellent Customer Service skills
Certification
- Safe Serve Certification
- Safe Serve — 11/20/2025-11/20/2030
Interests
Timeline
Guest Service Team Leader
Pilot Flying J Travel Center
11.2024 - 03.2026
Administrative Support Assistant
Alabama Department of Veterans Affairs
10.2018 - 03.2023
CNP Worker
Baldwin County Board of Education
08.2012 - 02.2016
Secretary
Price 24 Hr Wrecker and Tire
08.2010 - 10.2011
Customer Service Specialist
Columbia Southern University
03.2006 - 04.2008
High School Diploma -
Brilliant High School