Claudia Pat
Palmdale,California
Summary
Dedicated worker with excellent communication, time management and computer skills. Highly motivated and responsible individual seeking to gain more knowledge and experience when given the opportunity. With years of experience in customer service and clean room experience. Eager to learn and progress in familiar and new tasks.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Guest Service Team Leader
Pilot Flying J Travel Center
01.2023 - 07.2023
- Improved customer service ratings and accurately solved problems using active listening and customer service skills.
- Resolved problems using tact and diplomacy by calmly communicating directly with customers or employees.
- Greeted guests upon arrival and offered assistance.
- Maintained consistent positive customer feedback.
- Responsible for overnight product stocking.
- Maintained high level of professionalism and discretion when dealing with guests.
QC INSPECTOR
Medtronic
02.2022 - 10.2022
- Documented findings and generated reports with data and recommendations
- Operated, calibrated and maintained testing equipment.
- Communicated with production team members about quality issues.
- Inspected incoming and outgoing materials for accuracy and quality.
- Collaborated with production staff to establish and meet quality standards
- Performed visual inspections on diabetic sensors
- Worked with programs such SAP and Agile
IR INSPECTOR
Aerotek
02.2019 - 02.2022
- Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
- Inspected and examined materials and finished parts and products for defects.
- Prepared reports detailing findings of inspections, investigations, and tests.
- Upheld codes and regulations governing materials, processes, and procedures.
- Worked with Non-conforming materials.
ASSISTANT MANAGER
Burger King
10.2006 - 03.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
Caregiver
Advantage Plus Agency
07.2013 - 04.2014
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted patients with self-administered medications.
Education
High School Diploma -
Opportunities For Learning
Palmdale, CA06.2006
MEDICAL ASSISTANT CERTIFICATION -
University of Antelope Valley
Lancaster, CA04.2014
Skills
- Leadership experience
- Cashier experienced
- Teamwork and Collaboration
- Detail Oriented
- Knowledge in Microsoft Office and Excel
- Proficient in multitasking
- Cleanroom experienced
- Multitasking Abilities
- Daily Logs
- Inspection and Testing Reports
Certification
Property and Casualty Insurance Certification
Languages
Spanish
Native or Bilingual
Timeline
Guest Service Team Leader
Pilot Flying J Travel Center
01.2023 - 07.2023
QC INSPECTOR
Medtronic
02.2022 - 10.2022
IR INSPECTOR
Aerotek
02.2019 - 02.2022
Caregiver
Advantage Plus Agency
07.2013 - 04.2014
ASSISTANT MANAGER
Burger King
10.2006 - 03.2019
High School Diploma -
Opportunities For Learning
MEDICAL ASSISTANT CERTIFICATION -
University of Antelope Valley
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