MOLLY JENSEN
Eau Claire,WI
Summary
Professional with a background in law enforcement and criminal justice, well-prepared for roles involving supervision, compliance, and rehabilitation. Known for effective team collaboration, adaptability to changing needs, and delivering results. Skilled in case management, conflict resolution, and upholding ethical standards. Dependable and focused on achieving positive outcomes while fostering a supportive environment.
Overview
3
3
years of professional experience
Work History
Guest Service Team Leader
Kwik trip
Eau Claire, WI
04.2024 - Current
- Committed to providing superior quality service through effective communication with guests and colleagues alike.
- Able to manage cash registers accurately and efficiently process payments from customers.
- Accustomed to working under pressure during peak hours while maintaining a positive attitude towards guests.
- Greeted and welcomed guests in a warm and friendly manner, along with starting conversations with guests.
- Developed a strong understanding of company policies and procedures.
- Complete tasks such as taking out garbage, cleaning the coffee area, refilling the coffee bar, stocking the freezer and coolers, clean the bathrooms, etc.
- Make sure guests are satisfied with their visit, don't let them leave until they got everything they came for.
Intern
Probation and Parole
Chippewa Falls, WI
06.2025 - 08.2025
- Conducted intake assessments to gather information for probation and parole cases.
- Engaged clients in discussions about their progress and challenges during supervision.
- Maintained accurate records and documentation for case management processes.
- Developed strong rapport with probationers by demonstrating empathy, active listening skills, and genuine concern for their wellbeing.
- Strengthened relationships with local law enforcement agencies through regular communication and collaboration on cases involving probationers.
- Completed transfer documents for clients who were transferring to a new agent.
- Completed home visits for clients with the Probation agent.
- Toured a prison and went on jail visits.
- Sat in drug court hearings.
- Completed appointment summaries after meeting with each client.
- Documented findings from evaluations to provide actionable feedback for improvement.
- Maintained confidentiality while handling sensitive information related to probationary employees' performance.
Server/Waitress
Madden Ramen
Eau claire, WI
10.2023 - 12.2024
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Prioritized multiple tasks in a dynamic environment and stayed calm and composed.
Education
Bachelor of Arts - Psychology, Criminal Justice (Double Major)
University of Wisconsin Eau Claire
Eau Claire, WI05-2026
Skills
- Effective communication
- Time management
- Active listening
- Team collaboration
- Decision-making
- Memory retention
- Performance improvement
- Problem-solving abilities
- Organizational skills
- Self motivation
- Relationship building
- Interpersonal skills
- Efficiency
- Case planning
- Adult probation
- Community resources
- Intake procedures
- Home inspections
- Witness testimony
- Field experience
- Electronic monitoring
- Corrections experience
- Critical thinking
Timeline
Intern
Probation and Parole
06.2025 - 08.2025
Guest Service Team Leader
Kwik trip
04.2024 - Current
Server/Waitress
Madden Ramen
10.2023 - 12.2024
Bachelor of Arts - Psychology, Criminal Justice (Double Major)
University of Wisconsin Eau Claire