Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Claudia Gonzalez

Visalia,CA

Summary

I’m currently pursuing a degree in Cybersecurity and Information Assurance and am close to completing my CompTIA A+ certification, with only the Core 1 exam remaining. I’m looking for an IS Tech position where I can gain hands-on experience in IT support and systems management. My schedule is entirely flexible because my school is self-paced, so I’m excited to dive into real-world challenges, apply what I’ve learned, and learn as much as possible on the job. My goal is to build a strong foundation in IT while preparing for a future in cybersecurity.

Overview

2
2
years of professional experience

Work History

Guest Service Team Leader

Target
Tulare , CA
09.2021 - 10.2022
  • Provided assistance to customers with inquiries, returns, and issues, ensuring a positive experience and resolving problems efficiently.
  • Provided basic technical support and guidance for the Target mobile app and self-checkout systems.
  • Addressed customer complaints and issues by quickly identifying the root cause and finding solutions.
  • Conducted job training for numerous employees.
  • Consistently met a 2-minute time frame to complete customer transactions and ensure satisfaction.
  • Easily became a versatile employee that adjusted to other departments within the store.
  • Worked closely with team members to ensure efficient service delivery and resolve any operational issues.

Gym Associate

Glo fitness
Visalia , CA
12.2020 - 03.2021
  • Managed new membership cards, address changes, and billing through the POS system.
  • Created and maintained schedules using Microsoft Excel to efficiently track member plans and training sessions.
  • Resolved guest concerns or complaints efficiently, keeping supervisors informed of any escalating situations.
  • Interacted with over 100 guests, ensuring a positive and engaging experience.

Education

Bachelor of Science - Cybersecurity And Information Assurance

Western Governors University
Salt Lake City, UT
09-2025

Associate of Science - Information Communication Technology

College of Sequoias
Visalia, CA

Some College (No Degree) - Kinesiology

College of Sequoias
Visalia, CA

Skills

  • Familiar with system/network admin, security, and troubleshooting
  • CompTIA A Knowledge:
  • CompTia A core 2 PASSED Certification pending (full certificate to be obtained in beginning of August)
  • Installation, configuration, and maintenance of PCs, mobile devices, and printers; troubleshooting and repair
  • Basic understanding of LAN and WAN
  • Advanced in Word (tables, charts, graphs), Excel (formulas, functions), and basic in PowerPoint
  • Skilled in creating and maintaining clear, detailed documentation
  • Effective at conveying technical info to non-technical users

References

References available upon request.

Timeline

Guest Service Team Leader

Target
09.2021 - 10.2022

Gym Associate

Glo fitness
12.2020 - 03.2021

Bachelor of Science - Cybersecurity And Information Assurance

Western Governors University

Associate of Science - Information Communication Technology

College of Sequoias

Some College (No Degree) - Kinesiology

College of Sequoias

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Claudia Gonzalez