Summary
Overview
Work History
Education
Skills
Timeline
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Leeloo Ortiz

Steelton,PA

Summary

Seasoned Guest Service Team Leader with substantial experience in driving guest satisfaction. Through Highschool and recent career choice. Exceptional ability to lead and motivate team members, ensuring they deliver top-notch service. Demonstrated strength in problem-solving, perfect attendance,communication, and customer relationship management. Known for consistently improving self through constructive criticism and creating memorable guest experiences.

Overview

6
6
years of professional experience

Work History

Guest Service Team Leader

Turkey Hill Minit Markets
Steelton , PA
02.2023 - 09.2024
  • Greeted guests upon arrival and responded to any immediate inquiries.
  • Monitored staff performance, identified training needs and implemented corrective action when necessary.
  • Promoted teamwork among staff members by setting expectations for each employee and myself.
  • Managed customer complaints and handled them immediately for a positive outcome for customers and company.
  • Understood and followed oral and written directions.
  • Demonstrated leadership by making improvements where needed.
  • Displayed strong telephone etiquette, effectively handling difficult calls and online emails, paperwork.

Dietary Aide

Homeland Security
Harrisburg, PA
11.2018 - 02.2022
  • Stocked supplies in dining areas as needed.
  • Delivered meals to residents and patients in their rooms when requested.
  • Informed supervisor about any changes in patient's dietary needs or preferences.
  • Worked closely with dietitians to ensure proper nutrition for each resident and patient.
  • Assisted in menu planning based on resident and patient preferences and dietary requirements.
  • Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops.
  • Assisted in the ordering, receiving, storage, and inventory of food items.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Oversaw inventory in Kitchen and reported replacement needs

Warehouse Worker

Randstad
Harrisburg, PA
01.2020 - 01.2022
  • Received and tracked incoming inventory shipments.
  • Organized warehouse space for efficient storage of products.
  • Packaged items carefully using protective materials like bubble wrap or foam sheets.
  • Used pallet jacks to move items to and from warehouse locations.
  • Prepared and completed warehouse orders for delivery or pickup according to schedule.
  • Moved large and bulky items manually or with pallet jacks or forklifts.
  • Loaded and unloaded shipments from trucks, picked up and moved heavy packages and items.
  • Used scanners to track parcel information, condition or receipt.

Education

High School Diploma -

Dauphin County Technical School
Harrisburg, PA
06-2020

Skills

  • Customer Service
  • Customer Retention
  • Guest Engagement
  • Marketing
  • Sales
  • Event Planning
  • Data Entry
  • Key Management System
  • Product Sales
  • Flexible Schedule
  • Computer Skills

Timeline

Guest Service Team Leader

Turkey Hill Minit Markets
02.2023 - 09.2024

Warehouse Worker

Randstad
01.2020 - 01.2022

Dietary Aide

Homeland Security
11.2018 - 02.2022

High School Diploma -

Dauphin County Technical School

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Leeloo Ortiz