Abigail Ortega
Harlingen,TX
Summary
Empathetic and dedicated individual looking to obtain a remote customer service role where I can utilize my strong communication skills, my organizational skills and time management skills while providing exceptional customer service.
Overview
2
2
years of professional experience
Work History
Call Center Representative
TaskUs
New Braunfels, TX
09.2023 - 02.2024
- Advised customers on available coverage options that best fit their individual needs.
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Navigated computer system to look up customer information and update policies.
- Maintained records of customer interactions, transactions, comments, and complaints.
Call Center Representative (Remote)
Senture
McAllen, TX
09.2021 - 08.2023
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Navigated through computer systems to review information and respond appropriately to callers.
- Scheduled appointments for clients and customers, ensuring an appropriate amount of time was allotted for each appointment.
- Updated customer accounts, addresses and contact information within call management databases.
Education
High School Diploma -
Texas Virtual Academy
Lewisville, TX06-2019
Skills
- Technical Support
- Quality Assurance
- Data Entry
- Customer Service
- Appointment Scheduling
- Verbal and Written Communication
Timeline
Call Center Representative
TaskUs
09.2023 - 02.2024
Call Center Representative (Remote)
Senture
09.2021 - 08.2023
High School Diploma -
Texas Virtual Academy