Jennifer King
Rentz,United States
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Call Center Representative
Higher Dynamics Employ Bridge/Sertec
Dublin, United States
07.2023 - 03.2024
- Call Center Representative (Call Center Rep)
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Engaged actively with callers, confirming or clarifying information and de-escalating calls, solve customer issues, and started the refund requests process.
Sales Associate
Southern Builders Supply
Dublin, United States
07.2021 - 07.2023
- Built relationships with customers to encourage repeat business.
- Helped customers find specific products, answered questions, and offered product advice.
Office Manager
East Side Grading
East Dublin, United States
05.2007 - 07.2020
- Office Manager
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Ensured compliance with applicable laws regarding employment practices.
Help Desk Support Specialist
Forstmann & Company
East Dublin, United States
02.1992 - 05.2004
- Help Desk Support Specialist
- Provided technical assistance and troubleshooting for callers with hardware, software, and network issues.
- Responded to inquiries via phone, email, or chat support.
- Resolved complaints by identifying problems, determining causes, selecting solutions, and implementing corrective actions.
Education
COSMETOLOGY -
Careers in Cosmetology
Dublin, GA07-1991
Skills
- Customer Support
- Help Desk Support
- Problem Solving
- Technical Support
- Call Control
- Answering questions
- Customer communications
- Call control skills
- Communicating with clients
- Professional phone voice
- Technical Troubleshooting
- Problem-solving skills
- Call Center Operations
- Customer Support
- Inbound Phone Call Management
- Call Center Customer Service
Certification
- Georgia Master Cosmetology License (inactive)
Timeline
Call Center Representative
Higher Dynamics Employ Bridge/Sertec
07.2023 - 03.2024
Sales Associate
Southern Builders Supply
07.2021 - 07.2023
Office Manager
East Side Grading
05.2007 - 07.2020
Help Desk Support Specialist
Forstmann & Company
02.1992 - 05.2004
- Georgia Master Cosmetology License (inactive)
COSMETOLOGY -
Careers in Cosmetology
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