Keajihia Taylor
Baconton,GA
Summary
Knowledgeable Desired Position with solid background in customer service and problem resolution. Proven ability to handle high call volumes efficiently while maintaining friendly demeanor. Demonstrated expertise in effective communication and conflict resolution.
Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.
Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.
Overview
13
13
years of professional experience
Work History
Call Center Representative
Everise
Remote
10.2023 - 04.2026
- Based on the provided work history and the specified context for a Call Center Representative at Everise, here are six original resume statements that fill gaps in responsibilities while mirroring the user's writing style:
- **Executed effective conflict resolution strategies to enhance customer satisfaction during challenging interactions.**
- **Utilized CRM software to track customer feedback and identify areas for service enhancement.**
- **Coordinated with IT support to troubleshoot technical issues impacting call center operations efficiently.**
- **Updated training materials regularly to reflect changes in company policies and best practices.**
- **Facilitated weekly team meetings to discuss performance metrics and share best practices among staff.**
- **Administered follow-up calls to ensure issue resolution and build long-lasting client relationships.**
- These statements focus on practical, day-to-day tasks relevant to the role while reflecting observable contributions that align with the employer's operational environment at Everise.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Call Center
Walmart
Remite
07.2021 - 02.2023
- Managed high-volume customer inquiries, resolving issues promptly and effectively.
- Trained new team members on call handling procedures and customer service protocols.
- Documented customer interactions in the database for tracking and follow-up purposes.
- Collaborated with cross-functional teams to improve service delivery and efficiency.
- Monitored call metrics to identify trends and implement process improvements.
- Conducted quality assurance reviews to maintain compliance with internal standards.
- Played a key role in the development and implementation of quality assurance programs designed to maintain high levels of service excellence within the call center environment.
- Streamlined call center operations by implementing new processes, resulting in reduced wait times and increased productivity.
- Developed and maintained strong partnerships with key stakeholders within the organization, facilitating collaboration on projects aimed at improving call center operations while also supporting broader company goals.
- Evaluated emerging industry trends and competitor strategies to ensure call center''s continued competitiveness in the market.
- Streamlined call center operations for increased efficiency by implementing new protocols and procedures.
Economic Support Specialist
Division of Family and Children Services State of Georgia
Albany, GA
08.2013 - 04.2021
- Helping families of Georgia
- Division of family and children services
Education
CNA -
Southwest Ga Technical
Thomasville, GAFrontline Manager Leadership -
University of Denver
Denver, COmechanics
Albany tech college
Albany, GA12.2016
Automotive Technology
Albany tech college
Albany, GA12.2015
Skills
Automotive Repair
Brake Repair
Case Management
Mechanic Experience
Oil Change
Microsoft Office (10 years)
Microsoft Word (10 years)
Microsoft Powerpoint
Microsoft Outlook
Multitasking
Microsoft excel
Typing
Computer Skills
Computer Literacy
Communications
Customer Service
Customer Relationship Management
Leadership Experience
Learning Technology
Vehicle Maintenance
Desktop Support
Sales (2 years)
Technical Support
Help Desk
Problem-solving skills
Customer support
Data entry
Customer service
Call center customer service
Verbal and written communication
Resolving issues
Inbound phone calls
Call center operations
Communicating with clients
Customer communications
Call control
Answering questions
Complaint resolution
Appointment scheduling
Product knowledge
Payment processing
Gathering information
Account updating
Inbound phone call management
Customer service optimization
Technical support
Quality control
Customer relationship management
Logging call information
Timeline
Call Center Representative
Everise
10.2023 - 04.2026
Call Center
Walmart
07.2021 - 02.2023
Economic Support Specialist
Division of Family and Children Services State of Georgia
08.2013 - 04.2021
mechanics
Albany tech college
Automotive Technology
Albany tech college
CNA -
Southwest Ga Technical
Frontline Manager Leadership -
University of Denver