Allison Mejía
Boca Raton,FL
Overview
12
12
years of professional experience
Work History
Call Center Representative
SunPass Operations
Boca Raton, FL
11.2025 - 02.2026
- Resolved customer inquiries through effective communication and active listening skills.
- Processed transactions accurately using SunPass systems and maintained detailed records.
- Collaborated with team members to enhance call handling efficiency and improve customer satisfaction.
- Identify the reason for the customer’s call, collect relevant information and provide solutions.
- Use best practices in customer service techniques to develop rapport and build relationships with customers.
- Document all customer interactions.
•
Difare Group. Pharmaceutical Distributor. -Alcaldía De Guayaquil, EC
Guayaquil, EC
03.2014 - 03.2023
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Customer service
- organizational skills
- microsoft office
- cash management
- Communication skills
- leadership
- cash handling
- driving
- administrative experience
- advanced Excel
- Excellence in service
- relational marketing
- generation of contracts
- Customer service
- database
- billing schedules
- Database programs
- dynamic tables
- CCTV monitoring
- Comprehensive security
- control Logistics collection
- Price change programs
- Discount typing programs
- Product coding programs
- Point of Sale
- Sourcing Programs
- generation of fines
- international relations
- Advanced English
- QA
- commercial operations
- supply chain inspection
Education
Bachelor Of Business Information Systems -
Ecotec
Ecuador04.2020
Bachelor Of Business Administration -
Humane
Ecuador04.2017
Informatics -
Moderna SPV
Ecuador01.2014
Skills
- Teamwork and Collaboration
- Data Entry
- Attention to Detail
- Written Communication
- Active Listening
- Teambuilding
- Cultural Awareness
- Self-Motivated
- Maintenance and Repair
- Good Telephone Etiquette
- Organization and Time
Management - Planning and Coordination
Data Entry
Attention to Detail
Written Communication
Active Listening
Teambuilding
Cultural Awareness
Self-Motivated
Maintenance and Repair
Good Telephone Etiquette
Organization and Time Management
Planning and Coordination
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Call Center Representative
SunPass Operations
11.2025 - 02.2026
•
Difare Group. Pharmaceutical Distributor. -Alcaldía De Guayaquil, EC
03.2014 - 03.2023
Bachelor Of Business Information Systems -
Ecotec
Bachelor Of Business Administration -
Humane
Informatics -
Moderna SPV