Masud Alam
718 New Jersey Avenue, Brooklyn,NY
Summary
My career objective is to achieve a challenging and responsible position with the best of my skill and efforts for the development of organization as well as myself. I am seeking a position in my related fields where excellent analytical and technical skills can be utilized to improve the company's profit. I am eager to learn, and excited about beginning my career in any dynamic industry.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Call Center Representative
311 OTI
Manhattan, New York
09.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Learned and adapted quickly to new technology and software applications.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
Human Resource Management (Hiring Manager)
Srichakra Incorporated Business
12.2022 - 12.2023
- Recruiting & staffing
- Devised hiring and recruitment policies for employee company
- Checking and keep eyes on what needs to be fix
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
Customer Services & Operations manager
Salz Group Management LLC
01.2019 - 12.2022
- Responding to customers inquiries within company hours
- Answering questions about company’s products or services
- Delivering information about a company’s offerings
- Manage the organization operational budgets
- Manage and supervise workforce and monitoring performance
Sales Associate
Fouress Group Inc
06.2018 - 12.2019
- Maintained excellent customer service during fast-paced lunch rushes
- Solved customer challenges by offering relevant products and services.
- Built relationships with customers to encourage repeat business.
- Communicated clearly and positively with coworkers and management
- Build loyal clients through friendly interactions
Data Entry Intern (Internship)
Cypress Hills Local Development Corporation
06.2017 - 09.2017
- Collecting, entering and reviewing for accuracy
- Supported team members with timely and accurate data entry, enabling them to focus on higher-level tasks.
- Reduced errors in reports by thoroughly reviewing entered data and making necessary corrections before submission.
- Meeting with staff for discussion
- Working with staff to resolve questions on the data provided
Internship
Vision Senior Center
03.2014 - 06.2014
- Sorted and organized files, spreadsheets, and reports
- Input the data in the system and monitoring process
- Meet with staff once a week
- Attended food services every week.
Education
BBA - Business Administration And Human Resources
Brooklyn College of The City University of New York
Brooklyn, NY 08.2019 - 06.2021
Associate of Arts - Business Administration
Borough of Manhattan Community College of The City University of New York
New York, NY 08.2015 - 06.2018
High School Diploma -
International High School At Lafayette
Brooklyn, NY07.2015
Skills
Teamwork and Collaboration
undefinedTimeline
Call Center Representative
311 OTI
09.2024 - Current
Human Resource Management (Hiring Manager)
Srichakra Incorporated Business
12.2022 - 12.2023
BBA - Business Administration And Human Resources
Brooklyn College of The City University of New York
08.2019 - 06.2021
Customer Services & Operations manager
Salz Group Management LLC
01.2019 - 12.2022
Sales Associate
Fouress Group Inc
06.2018 - 12.2019
Data Entry Intern (Internship)
Cypress Hills Local Development Corporation
06.2017 - 09.2017
Associate of Arts - Business Administration
Borough of Manhattan Community College of The City University of New York
08.2015 - 06.2018
Internship
Vision Senior Center
03.2014 - 06.2014
High School Diploma -
International High School At Lafayette
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