Masud Alam
718 New Jersey Avenue, Brooklyn,NY
Summary
My career objective is to achieve a challenging and responsible position with the best of my skill and efforts for the development of organization as well as myself. I am seeking a position in my related fields where excellent analytical and technical skills can be utilized to improve the company's profit. I am eager to learn, and excited about beginning my career in any dynamic industry.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Call Center Representative
311 OTI
Manhattan, New York
09.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Learned and adapted quickly to new technology and software applications.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
Human Resource Management (Hiring Manager)
Srichakra Incorporated Business
12.2022 - 12.2023
- Recruiting & staffing
- Devised hiring and recruitment policies for employee company
- Checking and keep eyes on what needs to be fix
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
Customer Services & Operations manager
Salz Group Management LLC
01.2019 - 12.2022
- Responding to customers inquiries within company hours
- Answering questions about company’s products or services
- Delivering information about a company’s offerings
- Manage the organization operational budgets
- Manage and supervise workforce and monitoring performance
Sales Associate
Fouress Group Inc
06.2018 - 12.2019
- Maintained excellent customer service during fast-paced lunch rushes
- Solved customer challenges by offering relevant products and services.
- Built relationships with customers to encourage repeat business.
- Communicated clearly and positively with coworkers and management
- Build loyal clients through friendly interactions
Data Entry Intern (Internship)
Cypress Hills Local Development Corporation
06.2017 - 09.2017
- Collecting, entering and reviewing for accuracy
- Supported team members with timely and accurate data entry, enabling them to focus on higher-level tasks.
- Reduced errors in reports by thoroughly reviewing entered data and making necessary corrections before submission.
- Meeting with staff for discussion
- Working with staff to resolve questions on the data provided
Internship
Vision Senior Center
03.2014 - 06.2014
- Sorted and organized files, spreadsheets, and reports
- Input the data in the system and monitoring process
- Meet with staff once a week
- Attended food services every week.
Education
BBA - Business Administration And Human Resources
Brooklyn College of The City University of New York
Brooklyn, NY 08.2019 - 06.2021
Associate of Arts - Business Administration
Borough of Manhattan Community College of The City University of New York
New York, NY 08.2015 - 06.2018
High School Diploma -
International High School At Lafayette
Brooklyn, NY07.2015
Skills
Teamwork and Collaboration
Flexible and Adaptable
Time Management
Team Management
Microsoft Office
Customer Service
Computer Skills
Friendly, Positive Attitude
Teamwork and Collaboration
Data Entry
Customer communications
Complaint resolution
Call Control
Customer Relationship Management
Timeline
Call Center Representative
311 OTI
09.2024 - Current
Human Resource Management (Hiring Manager)
Srichakra Incorporated Business
12.2022 - 12.2023
BBA - Business Administration And Human Resources
Brooklyn College of The City University of New York
08.2019 - 06.2021
Customer Services & Operations manager
Salz Group Management LLC
01.2019 - 12.2022
Sales Associate
Fouress Group Inc
06.2018 - 12.2019
Data Entry Intern (Internship)
Cypress Hills Local Development Corporation
06.2017 - 09.2017
Associate of Arts - Business Administration
Borough of Manhattan Community College of The City University of New York
08.2015 - 06.2018
Internship
Vision Senior Center
03.2014 - 06.2014
High School Diploma -
International High School At Lafayette