Phylicia Farrell

Assisted customers with account verification and resolution of inquiries.

Adapted quickly to new processes and product updates for improved service deliver

Collaborated with team members to enhance call handling efficiency and customer satisfaction.

Provided accurate information about services and policies to clients.

Data entry of incoming documents

Understand adverse events. identity and record them

Complete various special projects as required.

Performs other related duties as assigned by management

Assisted pharmacists in filling and labeling prescriptions accurately.

Managed inventory by restocking shelves and tracking medication supplies.

Provided customer service by answering questions and addressing concerns promptly.

Answers inbound calls and makes outbound calls to introduce services.

Gathers patient data, addresses the needs of the patient and reviews insurance benefits.

Records the call details in patient data system.

Contacts insurers for verification of benefits.

Handles difficult patient situations when they arise.

Delivered ongoing coaching and feedback to enhance employee performance.

Monitored call quality and provided constructive critiques for continuous improvement.

Collaborated with department managers to determine appropriate changes or additions to existing training curriculum.

Facilitated onboarding sessions for new employees in customer service roles.