Chelsie Battley
Baton Rouge,LA
Summary
Professional Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Call Center Customer Service Representative
Hancock Whitney Bank
Denham Springs, LA
10.2020 - 11.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Resolved concerns with products or services to help with retention and drive sales.
- Answered over 100 calls per shift to meet fast-paced call center demands.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
Captioning Assistant
Hamilton Telecommunications
Baton Rouge, LA
07.2017 - 09.2020
- Isolated mistakes or inconsistencies to correct incorrect information.
- Used keyboards by typing corrections and other words.
- Listened to speakers and repeated words verbatim into voice recognition software
- Consistently typed 65 wpm with 2% error rate.
Education
Bachelor of Science - Finance
Southeastern Louisiana University
Hammond, LA05.2022
Skills
- Customer Account Management
- Efficient and Detail-Oriented
- Detailed Evaluations
- Security Administration
- Upbeat and Positive Personality
- Good Listening Skills
- Customer Data Confidentiality
- Issue and Complaint Resolution
- Data Entry and Maintenance
- Building Customer Trust and Loyalty
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Information Updates
- Responding to Difficult Customers
- Call Documentation
- Financial Transactions
- Customer Service and Assistance
- Credit Card Applications
- Financial Decision Assistance
- Identity Verification
- Fraud Detection
- Balance Transfers
Certification
Bloomberg Certified
Timeline
Call Center Customer Service Representative
Hancock Whitney Bank
10.2020 - 11.2021
Captioning Assistant
Hamilton Telecommunications
07.2017 - 09.2020
Bachelor of Science - Finance
Southeastern Louisiana University
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