Mary Faurot
Marshall,MI
Summary
Results-driven professional with a strong background in customer service and leadership. Recognized for resolving complex issues and improving service processes, contributing to enhanced customer satisfaction and team performance.
Encouraging educator and analytical problem-solver with talents for team building, leading and motivating, as well as excellent employer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Call Center Representative
DLA
Battle Creek, MI
10.2025 - Current
- Handled customer inquiries efficiently, ensuring a positive experience for each caller.
- Utilized CRM software to document interactions and track customer issues effectively.
- Resolved complaints by communicating clearly and providing accurate information promptly.
- Adapted to changing scripts and protocols to enhance service delivery consistently.
- Maintained knowledge of products and services to offer informed support to customers.
Motor Coach Operator
Indian Trails
Kalamazoo, MI
08.2023 - 02.2025
- Operated motor coaches safely and efficiently for passenger transport across various routes.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Assisted passengers with boarding, securing luggage, and providing excellent customer service.
- Navigated diverse traffic conditions while adhering to schedules and maintaining punctuality.
- Obtained my CDL B with passenger and airbrake endorsements.
Biology/Physical Science Teacher
Albemarle High School
Albemarle, NC
07.2017 - 08.2021
- Developed and implemented engaging lesson plans for diverse learning styles using Best Practice Innovation.
- Facilitated laboratory sessions, ensuring adherence to safety protocols and proper usage of scientific equipment.
- Monitored student progress using formative assessments and adjusted instructional strategies accordingly to maximize learning outcomes.
- Implemented effective classroom management strategies to maintain focus on learning objectives while fostering a safe environment conducive to intellectual growth.
- Collaborated with colleagues to enhance curriculum and instructional strategies.
- Guided students in critical thinking and problem-solving through interactive projects.
- Assessed student performance and provided constructive feedback for improvement.
Biology Teacher
Anson New Technology High School
Wadesboro, NC
08.2016 - 06.2017
- Developed engaging lesson plans aligned with state standards to enhance student understanding of biological concepts.
- Implemented hands-on laboratory experiments to foster practical skills and critical thinking in students.
- Collaborated with colleagues to design interdisciplinary projects that integrate biology with technology and environmental science.
- Mentored new teachers by sharing best practices for classroom management and effective teaching strategies.
- Implemented Biology EVAAS data to promote successful growth for all students.
- Planned and facilitated educational field trips to assist in comprehension of material.
- Obtained bus driving license CDL.
- Produced engaging lesson plans and activities for multiple subjects including Earth Science, World History, Molecular Biology, Marine Biology, and Botany.
Biology Teacher
Scotland High School
Laurinburg, NC
07.2007 - 07.2014
- Earned Teacher of the Year for Math, Science and Technology
- Administered the PACT each year for the entire duration of my time with this employer.
- Collaborated with other coworkers to implement and ensure fewer gaps in curriculum for an easier transition for students between grade levels and subject matters.
- Analyzed student performance data to identify areas of improvement and adjust instructional methods accordingly.
- Led extracurricular activities, including science clubs, to promote student interest in biology outside the classroom.
- Facilitated professional development workshops focusing on innovative teaching techniques and curriculum updates for staff members.
- Established partnerships with local organizations to enhance real-world learning experiences through field trips and guest speakers.
Tube Mill Operator
Walker Manufacturing
Marshall, MI
08.1985 - 09.1996
- Operated milling machines to produce high-quality components efficiently.
- Monitored equipment performance and performed routine maintenance to ensure optimal operation.
- Trained new operators on safety protocols and machine operations, fostering a safe work environment.
- Collaborated with team members to streamline production processes, reducing downtime effectively.
- Leader and Team Member of the Safety Committee.
- Member of the Medical First Aid Responder Team.
- Obtained leadership training ISO 9000 Certification.
- Implemented process improvements that enhanced productivity and reduced waste in manufacturing operations.
- Mentored junior operators, sharing expertise and best practices for machinery operation and safety measures.
- Served as a reliable resource for management, providing accurate information on production metrics when requested for reporting purposes.
- Assisted in the development of training materials for new hires, ensuring all employees were equipped with necessary knowledge and skills for success.
Education
Master of Science - Education in Curriculum And Technology
Grand Canyon University
Phoenix, AZBachelor of Science - Biology
Albion College
Albion, MIAssociate of Arts -
Kellogg Community College
Battle Creek, MIHigh School Diploma -
Marshall High School
Marshall, MISkills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Call center customer service
- Verbal and written communication
- Resolving issues
- Database research
- Training experience
- Leadership, teamwork and adaptability
- Computer skills
- Teamwork and collaboration
- Microsoft office/word/powerpoint
- Policies and procedures adherence
- Document and records management
Certification
CDL - B
Timeline
Call Center Representative
DLA
10.2025 - Current
Motor Coach Operator
Indian Trails
08.2023 - 02.2025
Biology/Physical Science Teacher
Albemarle High School
07.2017 - 08.2021
Biology Teacher
Anson New Technology High School
08.2016 - 06.2017
Biology Teacher
Scotland High School
07.2007 - 07.2014
Tube Mill Operator
Walker Manufacturing
08.1985 - 09.1996
Master of Science - Education in Curriculum And Technology
Grand Canyon University
Bachelor of Science - Biology
Albion College
Associate of Arts -
Kellogg Community College
High School Diploma -
Marshall High School