Ephriam Capers
Sanford,NC
Summary
Supervising Operations professional with a robust production background, dedicated to team safety and achieving performance targets. Proficient in supply management and ensuring smooth operational flow. Experienced in equipment operation, maintenance, and quality initiatives, with a strong focus on safety. Demonstrates organizational skills and dependability while effectively managing multiple priorities and responsibilities.
Overview
3
3
years of professional experience
Work History
Call Center Representative
Foundever
07.2025 - Current
- Efficiently resolved customer inquiries through active listening and effective communication techniques.
- Documented and tracked customer interactions using CRM systems to ensure accurate record-keeping.
- Collaborated with team members to improve service delivery and enhance response times.
- Assisted in training new representatives on customer engagement best practices.
Shift Leader
Wolfspeed
11.2022 - 06.2025
- Optimized machine settings and routines to drive improvements in production efficiency.
- Elevated product quality through careful attention to operational detail.
- Upheld safety standards rigorously to sustain a safe work environment.
- Promoted teamwork by training new operators and sharing expertise.
- Displayed versatility in operating various machinery across different work settings.
- Met or exceeded performance goals while maintaining compliance with safety regulations.
Education
High School - undefined
Pine Forest High School
Fayetteville, NC06.2022
Skills
- Inventory control and machinery operation
- Compliance with safety standards
- Wafer fabrication and repair skills
- Analytical skills and problem resolution
- Communication effectiveness and collaboration
- Detail-oriented multitasking abilities
- Adaptability in technology use
Timeline
Call Center Representative
Foundever
07.2025 - Current
Shift Leader
Wolfspeed
11.2022 - 06.2025
High School - undefined
Pine Forest High School
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