Summary
Overview
Work History
Education
Skills
Certification
Timeline
Awards
Military Service
Hi, I’m

Sabrina Sahyouni-Strizak

Salem,NH

Summary

Polite and professional Representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships and a true team player.

Overview

12
years of professional experience
1
Certification

Work History

Rite Window

Call Center Representative
03.2022 - Current

Job overview

  • Promptly answering all incoming calls in a polite and professional manner using the appropriate uniformed script
  • Outbound dialing to leads generated through CRM system to schedule consultations
  • Properly schedules appointments following appointment scheduling protocol. Reviews appointment date, time, location, and project information with caller
  • Responding to customer emails and text messages that come in through CRM system and outlook
  • Maintain accurate records of interactions with customers in the CRM system
  • Present product/service information, and schedule appointments for Sales team to be able to conduct in-home presentations
  • Communicate job-related information and problems to Department Management.
  • Identify Customers' needs, clarify information, and provide solutions.

CSX Panam Railways

Transportation Service Representative
01.2022 - 03.2023

Job overview

  • Possess good communication and customer service skills, and great computer skills.
  • Know how to operate a mainframe system along with web-based programming
  • Inputting information into computers and preparing reports, research, review, and recording trailer inventory
  • Collecting and processing driver paperwork (PODs, work orders, rail interchanges, monthly maintenance records).
  • Inspecting trailers, tracks, and the intermodal yard.
  • Identifying and correcting proper railcar paperwork for billing and car movement.
  • Completing, organizing and filing daily railcar reports throughout the railroad.
  • Scheduling and predicting car movement.
  • Promote safety by following all company rules and reports violations and unsafe practices in accordance with SOP, to appropriate management
  • Perform other routine duties and able to assist the team as needed
  • Engage with customers in a professional and prompt manner for railcar deliveries and orders.
  • Able to work under pressure in a quick and swift manner in all and any railroad emergencies.
  • Understanding how to communicate and report movement and incidents within the railroad to Crew and Management.

Transportation Security Administration

Transportation Security Officer
10.2018 - 02.2022

Job overview

  • Conduct screening of passengers and baggage to ensure compliance with Transportation Security Administration (TSA) regulations. Test baggage for any explosive materials, using equipment such as explosive detection machines or chemical swab systems.
  • Inspect carry-on items, using x-ray viewing equipment, to determine whether items contain objects that warrant further investigation.
  • Perform pat-down or hand-held wand searches of passengers who have triggered machine alarms, who are unable to pass through metal detectors, or who have been randomly identified for such searches.
  • Inform passengers of how to mail prohibited items to themselves, or confiscate these items. Confiscate prohibited or dangerous items.
  • Patrol work areas to detect any suspicious items.
  • Awards: Threat Detection Award
  • Eagle Eye Award

PINK by Victoria Secret

Sales Associate
01.2016 - 01.2018

Job overview

  • Check inventory
  • Work throughout the floor helping customers and organizing merchandise
  • Checking customers at check out along with making online orders and returns

Merrimack Valley YMCA

Lead Lifeguard and Swimming Instructor
01.2014 - 01.2017

Job overview

  • American Red Cross - Lifeguard/First Aid/CPR/AED Certified
  • Waterfront Skills: Valid only with Lifeguard/First Aid/CPR/AED Certified
  • Oxygen Certified
  • Swim Instructor for pre-school, youth, and Parent and child class
  • Stewards of Children Certified
  • Science Club for Girls Mentor, Lawrence, MA, 01841 (2014 and 2016)
  • Teach young girls in elementary and middle school science

Education

Greater Lawrence Technical School
Andover, MA

High school diploma from Biotechnology
06.2016

Skills

  • CRM software
  • Dispatching
  • Computer Operation
  • Business development
  • Information security
  • Productivity software
  • Microsoft Excel
  • Customer Service
  • Microsoft Office
  • Call center experience
  • Word processing
  • Account management
  • Logistics
  • Multilingual
  • Microsoft Word
  • Technical Proficiency
  • Presentation software
  • Security
  • Leadership
  • Materials handling
  • Computer skills
  • Inventory control
  • Organizational Skills
  • Surveillance
  • Microsoft Outlook
  • Call logging
  • Account updating
  • Complaint resolution
  • Call controlling

Certification

  • OSHA 10 June 2016 to Present
  • Driver's License
  • Lifeguard Training
  • AED Certification
  • CPR Certification
  • First Aid Certification

Timeline

Call Center Representative

Rite Window
03.2022 - Current

Transportation Service Representative

CSX Panam Railways
01.2022 - 03.2023

Transportation Security Officer

Transportation Security Administration
10.2018 - 02.2022

Sales Associate

PINK by Victoria Secret
01.2016 - 01.2018

Lead Lifeguard and Swimming Instructor

Merrimack Valley YMCA
01.2014 - 01.2017

Greater Lawrence Technical School

High school diploma from Biotechnology

Awards

Young Scientist of the Year 2010

Eagle Eye Award May 2021

Military Service

Branch: United States Navy Service Country: United States Rank: Seaman

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