Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Juan Valarezo

Coral Springs,FL

Summary

Dynamic customer service professional at Worldwide BDC, having generated $1,600,000+ in sales for over 60 auto dealerships nationwide. Skilled in CRM management and team collaboration, excellent in training and conflict resolution, ensuring exceptional customer experiences. Passionate about enhancing service quality and driving team success in fast-paced environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Call Center Representative

Worldwide BDC
Coral Springs, Florida
06.2024 - Current
  • Managed incoming customer inquiries through phone and email channels.
  • Provided accurate product information to assist customer decision-making.
  • Documented customer interactions in the company database for record-keeping.
  • Collaborated with team members to resolve complex customer issues efficiently.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Provided over 60 auto dealerships with auto sales and showroom visits and generated a record $900,000 for the dealerships within three months.
  • CRM specialist in 11 CRM's.

Supervisor

Bubbakoos Burritos
Coral Springs, Florida
12.2022 - 06.2024
  • Trained new staff in food preparation and customer service techniques.
  • Managed inventory levels and placed orders for food supplies as needed.
  • Coordinated team scheduling to optimize coverage during peak hours.
  • Resolved customer complaints promptly to enhance guest satisfaction.

Restaurant Team Member

Pollo Tropical
Coral Springs, Florida
07.2021 - 11.2022
  • Collaborated with team members to ensure smooth dining experiences for guests.
  • Provided excellent customer service in a fast-paced restaurant environment.
  • Assisted in training new team members on restaurant procedures and policies.
  • Handled cash transactions accurately at the register during busy periods.

Education

Bachelor of Arts - Business Administration And Management

Broward College
Fort Lauderdale, FL
06-2027

High School Diploma -

Marjory Stoneman Douglas
Coral Springs, FL
05-2023

Skills

  • Customer service
  • CRM management
  • Team collaboration
  • Inventory management
  • Conflict resolution
  • Training and development
  • CRM software

Languages

Spanish
Full Professional

Certification

  • Microsoft office certified, Excel and Word certified.

References

References available upon request.

Timeline

Call Center Representative

Worldwide BDC
06.2024 - Current

Supervisor

Bubbakoos Burritos
12.2022 - 06.2024

Restaurant Team Member

Pollo Tropical
07.2021 - 11.2022

Bachelor of Arts - Business Administration And Management

Broward College

High School Diploma -

Marjory Stoneman Douglas

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