Abigail Palacios Zavala
Natalia
Summary
Dedicated customer service professional with 3+ years of experience working with people of all ages. Bilingual, dependable, and motivated, with strong teamwork skills and the perseverance to consistently meet goals.
Overview
7
7
years of professional experience
Work History
Pt Leader/Cashier
Dollar General
07.2020 - 10.2020
- Reported issues to higher management with great detail.
- Maintained clean and organized checkout area to enhance customer experience.
- Stocked shelves and ensured merchandise was displayed according to company standards.
- Managed cash register operations, including balancing drawers at shift end.
- Greeted customers entering store and responded promptly to customer needs.
Southside High School Print Shop
08.2016
- Print banners, flyers, pictures, envelopes etc
- Cleaning Maintenance
- Used Indesign / Photoshop to create flyers.
Instructional Assistant, Special Education
Barkley-Ruiz Elementary School
San Antonio, TX
02.2023 - 07.2024
- Work on activities with students
- Supervise the students
- Keep the classroom clean and safe
- Follow a daily routine serve lunch, have nap time, and do diaper changes throughout the day.
Substitute
SAISD
San Antonio Tx
08.2024 - 05.2025
- Maintained classroom order and ensured student engagement during lessons.
- Provided individualized support to students with varying learning abilities.
- Assisted lead teachers in implementing lesson plans and classroom activities.
- Communicated effectively with parents regarding student progress and concerns.
- Supported administrative tasks, including attendance tracking and grading assignments.
- Managed classroom behavior effectively, ensuring a safe and respectful atmosphere for all students.
Waitress
Pollos Asados Don Jose
10.2019 - 01.2020
- Attend Guest, Serve Food,Cashier
- Provided exceptional customer service to enhance dining experience.
- Assisted in maintaining cleanliness and organization of restaurant environment.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Holiday Inn Express Hotel
06.2018 - 05.2019
- Prepare Food
- Breakfast Host
- Attend Guest
- Cleaning Maintenance
- Translate
Cashier
Mc Donald’s
02.2019 - 03.2019
- Present
- Cleaning Maintenance
- Customer Service
Education
High School Diploma -
Southside High school
06.2019
Skills
- Conflict resolution
- Relationship building
- Customer service
- Goal oriented
Languages
Spanish/Fluent
LEADERSHIP, RECOGNITIONS and COMMUNITY SERVICE
2018 “Pathway to the Health Professions” Summer Program at UTSA
Timeline
Substitute
SAISD
08.2024 - 05.2025
Instructional Assistant, Special Education
Barkley-Ruiz Elementary School
02.2023 - 07.2024
Pt Leader/Cashier
Dollar General
07.2020 - 10.2020
Waitress
Pollos Asados Don Jose
10.2019 - 01.2020
Cashier
Mc Donald’s
02.2019 - 03.2019
Holiday Inn Express Hotel
06.2018 - 05.2019
Southside High School Print Shop
08.2016
High School Diploma -
Southside High school