ABIGAIL PFAHL
Summary
Dedicated and compassionate professional with extensive experience in social work and client care, focused on fostering access to community resources, treatment programs, and individualized care plans for youth and families. Proven ability to support and lead teams, manage complex client concerns, and provide high-quality service. Experienced in person-centered planning, case management, and collaborating with multi-disciplinary teams to address client needs. Passionate about supporting mental health and well-being through innovative solutions.
Overview
5
5
years of professional experience
Work History
Senior Care Experience Specialist
Charlie Health
06.2022 - Current
- Provide high-level customer support and coordinate between internal teams to ensure seamless care for clients and families.
- Manage complex client concerns, collaborating with multiple internal teams to address and resolve issues.
- Oversee client interactions, ensuring all needs are met efficiently and effectively, and provide escalated support when needed.
- Demonstrate leadership by coaching and mentoring junior staff to meet KPIs and exceed performance expectations.
Lead Teacher
Atidaynu-Our Future School
09.2021 - 06.2022
- Developed and implemented individualized lesson plans and guided a team of educators to ensure optimal student outcomes.
- Fostered strong family engagement by conducting regular parent-teacher conferences and providing progress updates.
- Utilized de-escalation techniques to manage classroom behavior and maintain a positive learning environment.
TFFC Case Planner
The New York Foundling
05.2020 - 05.2021
- Led treatment team meetings and developed permanency plans for youth in foster care, ensuring their care needs were met.
- Collaborated with internal teams and external community resources to create and execute care plans.
- Conducted home welfare checks, managed case records, and completed reports for court hearings, including permanency hearings.
- Facilitated referrals and worked closely with clinical teams to address complex discharge and permanency issues.
Education
Bachelor's Degree - Social Work
University of Minnesota - Duluth
Duluth, MN05.2020
Associate's Degree - Social Work and Psychology
Helena College University of Montana
Helena, MT05.2018
Skills
Case Management Client Advocacy Crisis Intervention Team Leadership Person-Centered Planning Multi-Disciplinary Collaboration Performance Monitoring Behavioral Management Community Resource Coordination Report Writing Proficient in Microsoft Office Suite, Outlook, Zoom, Salesforce
Timeline
Senior Care Experience Specialist
Charlie Health
06.2022 - Current
Lead Teacher
Atidaynu-Our Future School
09.2021 - 06.2022
TFFC Case Planner
The New York Foundling
05.2020 - 05.2021
Associate's Degree - Social Work and Psychology
Helena College University of Montana
Bachelor's Degree - Social Work
University of Minnesota - Duluth
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