Aime Kalangwa
Summary
Experienced Human Services Specialist II with expertise in strategic management and community engagement. Fostered relationships to implement person-centered plans, enhancing client empowerment and service delivery. Background in technology roles, including software development and technical support. Skilled in problem-solving, project management, and team collaboration, with a commitment to continuous learning and industry trends.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Human Services Specialist II
DIVISION OF DEVELOPMENTAL DISABILITIES (DDD)
Peoria, AZ
02.2026 - Current
- Develop, review, monitor, and evaluate the Person-Centered Service Plan (PCSP) in accordance with mandates, timeliness and document individual progress and concerns, and complete appropriate referrals to community agencies.
- Facilitated meetings and program visits to empower member/family choices and coordinated referrals for assessed/covered services.
- Collaborated with community agencies to deliver assistance and support to members and families facing crisis situations.
- Drove government vehicle for onsite visits to members' homes, schools, and program sites, fostering relationships and identifying service needs.
- Write comprehensive progress notes and maintain case records. Prepare a variety of reports and complete special projects, as required.
Residential Group Home Manager
Roman Home LLC
Phoenix, AZ
01.2025 - 02.2026
- Managed 24/7 supervision of children in care while maintaining on-call availability for urgent support.
- Supervised the overall operation of the direct day-to-day care of children placed in our care.
- Fostered a nurturing environment through compassionate care and dedication to individual client needs.
- Coordinated group services, monitored facility operations, and ensured effective client programs.
- Developed program goals and objectives for clients through collaboration with team members.
- The House Manager works under the direction of the Program Director, exercising discretion and independent judgment within established policies and procedures.
Chief Operating Officer (COO)
Circle Of Life treatment
West Palm Beach, FL
11.2022 - 02.2026
- I set comprehensive goals for performance and growth, and establish policies that promote company culture and vision.
- Oversaw daily operations and coordinated work of executives in IT, marketing, sales, finance, etc.
- My responsibilities include designing and implementing business strategies, plans, and procedures.
- Additionally, I lead employees to encourage maximum performance and dedication and evaluate performance by analyzing and interpreting data and metrics.
- Engaged in expansion activities such as investments, acquisitions, and corporate alliances while managing relationships with partners and vendors.
- Prepared and submitted comprehensive reports to CEO on critical matters and supported CEO in fundraising initiatives.
Part-time RBT Therapist
Centria Autism/Total Care ABA/Rogue ABA
Glendale, AZ
01.2024 - 02.2025
- Contracted with 3 companies as Part-time RBT Therapist, delivering tailored support for diverse client needs.
- Assisted children in developing social and communication skills while effectively managing repetitive or restrictive behaviors.
- Follow and implement behavior change plans created by our Board Certified Behavior Analysts.
- Provided therapy services in center, daycare, and in-home settings, adapting approaches to meet individual client circumstances.
Public Health Educator
Centers for Disease Control and Prevention
Sanford, FL
11.2020 - 11.2022
- As a Public Health Educator, I was contracted by CDF to work with the Florida Health Department.
- Educated and assisted individuals in making informed health decisions for themselves and their families.
- Promoted awareness of community health services, including asthma management, emergency shelter training, cardio/COPD education, diabetes/nutrition support, fall prevention, and HIV counseling.
- I focused on reaching the uninsured, underinsured, and homeless populations to ensure equal health outcomes.
- Provided tools and referrals to community members to enhance health resources.
- Monitored health statistics and established effective partnerships with community organizations.
- Designed and implemented health promotion and training programs for public and private health agencies, engaged community members to enhance mitigation and prevention efforts, developed educational materials to raise public awareness of health issues, and collaborated with organizations for effective message planning while ensuring compliance with state requirements.
- I work in two programs: the Office of Health Promotion and Community Integrated Mobile Health Services.
Program coordinator & Group Facilitator Leader
Center for Family and Child Enrichment
Miami Gardens, FL
02.2018 - 10.2020
- I have successfully spearheaded numerous media projects for Government Schools and corporate clients, including the Department of Juvenile Justice, the Florida Department of Education, and the Children & Families Department.
- Led annual meetings, presenting upcoming projects to stakeholders to align expectations and foster collaboration.
- Additionally, I formulated robust long- and short-term plans, established ambitious milestones, met deadlines, and allocated resources with precision.
- Maintained and documented daily reports on project progress, schedule, budgeting, and forecasting to ensure accurate tracking and accountability.
- Analyzed and monitored project reports to identify and resolve documentation issues, ensuring compliance and continuity.
Caseworker I US Programs NY/NJ
International Rescue Committee
Elizabeth, NJ
01.2016 - 01.2018
- Provided case management to newly arriving refugees in New Jersey and New York, facilitating their initial adjustment and integration into life in the United States.
- Accommodated arrivals at any time while balancing the physical demands of setting up new apartments with detailed case management tasks, including extensive documentation.
- Maintained up-to-date service records for each program and organized all relevant documents, referral letters, forms, and data in client case files.
- I adhered to agency policies and protocols and followed case management best practices while participating in meetings, training, and workshops.
Facilitator & Trainer
United Nation Global Consultations
Geneva
09.2014 - 09.2016
- Selected by UNHCR Headquarters in Geneva for Advisory Committee on International Steering Committee of Global Refugee Youth Consultations to influence youth engagement strategies.
- Authored Executive Summary outlining outcomes of GRYC process, including Seven Core Actions and Ten Challenges for Refugee Youth, with actionable recommendations for humanitarian actors.
- Facilitated discussions among diverse stakeholders to gather insights and perspectives.
- Developed training materials to enhance participant engagement and understanding.
- Coordinated logistics for events, ensuring smooth execution of consultations.
Founder and CEO
Future Is Today Foundation
Refugee camps, Kampala
12.2011 - 01.2016
- Passionate about supporting nonprofit refugee organizations dedicated to transforming African communities through education, entrepreneurial leadership, and non-violence.
- Led fundraising initiatives, driving strategic planning, campaign implementation, and donor and volunteer relations while managing marketing, communications, and special event production.
- Managed revenue and expense budgets, oversaw special events, expanded fundraising activities, and coordinated responsibilities of development staff to ensure organizational financial health.
- Facilitated partnerships with UNHCR, Ugandan/Rwandan governments, and local NGOs to strengthen support for refugee children and vulnerable populations across multiple camps.
Education
Bachelor's degree - Political Science
Florida Atlantic University
07-2016
Associate's degree - Criminal Justice
Broward College
05-2014
Upper secondary education -
Skills
- Strategic management
- Community engagement
- Client feedback sessions
- Medicaid
- Managing customer accounts
- Proactive problem-solving
- Team motivation
- Proposal writing
- Clinical case management
- Public relations
- Pricing
- Financial report writing
- Schedule management
- Client services
- Strong work ethic
- Positive attitude
- Efficient problem-solving
- Goal oriented
- Exceptional at building and maintaining relationships
- Task prioritization
- Group home experience
- Social Work
- Early childhood education
- Strong assessment and writing skills
- Crisis intervention
- Client support
- Attention to detail
- Resource allocation
- Technical Proficiency
- CRM system proficiency
- Working with people with autism
- Budgeting
- Problem-solving
- Databases
- Treatment plan implementation
- Behavioral therapy
- Results-based management
- Information security
- Agile
- Experience with individuals from underserved communities
- Budget management
- Fundraising
- Onboarding management
- Motivational interviewing
- Medical receptionist
- Google Docs
- Program development
- Managing clients in a business operations role
- Direct support
- Translation
- Content development
- Crisis counseling
- Workforce management
- Autism Experience
- Natural disaster response
- Case Management
- General ledger reconciliation
- Behavioral health center experience
- Emergency response
- AI
- Post-acute care experience
- Public information events
- Stakeholder relationship building
- Customer relationship building
- R
- Team development
- Organizational skills
- Quickbase
- Addiction counseling
- Risk management
- Team management
- Data analytics
- Human development knowledge
- Project Coordination
- Volunteer coordination
- Phone call management
- Grant Writing
- Accounting
- Staff training
- Automation
- Healthcare management
- Systems thinking research
- Managing client accounts
- Health regulation policy knowledge
- Presentation skills
- Content Development
- Excel data analysis
- Financial analysis
- Research
- Analytics
- Service coordination
- Workers' Compensation
- Medical records
- Achieving sales targets
- Operational management
- Client engagement
- Outreach strategies
- Office management
- Microsoft Teams
- Human resources management
- Community outreach
- Management
- Staff scheduling
- Health assessments
- Client management
- Support services
- Process improvement
- Healthcare operations management
- Behavioral health experience
- Substance abuse
- Account management
- Senior leadership
- New product development
- Referrals coordination
- Person-centered planning
- Progress documentation
- Program evaluation
- Communication strategies
- Case management
- Client empowerment
- Team collaboration
- Project leadership
- Data analysis
- Training facilitation
- Report writing
- Client assessment
- Client meetings
- Policy advocacy
- Interviewing skills
- Resource navigation
- Communication skills
- Client needs assessments
- Professional boundaries
- Behavioral support
- Goal setting
- Multitasking Abilities
- Employment data tracking
- Contract negotiation
- Policy writing
- Adaptability
- Applicant assessment
- Interpersonal skills
- Problem-solving aptitude
- Professional development
- Microsoft office
- Performance appraisal
- Employee orientation
- Negotiation
- Candidate interviews
- Self-motivation
- Team collaboration
- Project management
- Time tracking and payroll administration
- Organizational development
- Promotion coordination
- Networking events
- Human resources support
- Workplace safety
- Interpersonal communication
- Personnel recruitment
- Policy development
- Coordinate recruitment strategies
- Analytical skills
Certification
- AWFDA - Case Management - Advanced Skills, 11/01/24, Present
- Article 9 certification, 05/01/24, Present
- Continuing Education (CE), 01/01/22, Present
- Child welfare, 06/01/19, Present
- Driver's License, 03/01/11, Present
- CPR Certification
- RBT Certification
- First Aid Certification
- 2025 Mandatory Reporting, 03/01/25, 03/01/26
Additional Information - Authorized To Work
US for any employer
Personal Information
Timeline
Human Services Specialist II
DIVISION OF DEVELOPMENTAL DISABILITIES (DDD)
02.2026 - Current
Residential Group Home Manager
Roman Home LLC
01.2025 - 02.2026
Part-time RBT Therapist
Centria Autism/Total Care ABA/Rogue ABA
01.2024 - 02.2025
Chief Operating Officer (COO)
Circle Of Life treatment
11.2022 - 02.2026
Public Health Educator
Centers for Disease Control and Prevention
11.2020 - 11.2022
Program coordinator & Group Facilitator Leader
Center for Family and Child Enrichment
02.2018 - 10.2020
Caseworker I US Programs NY/NJ
International Rescue Committee
01.2016 - 01.2018
Facilitator & Trainer
United Nation Global Consultations
09.2014 - 09.2016
Founder and CEO
Future Is Today Foundation
12.2011 - 01.2016
Bachelor's degree - Political Science
Florida Atlantic University
Associate's degree - Criminal Justice
Broward College
Upper secondary education -
Work Preference
Work Type
Full TimeContract WorkLocation Preference
RemoteOn-SiteHybridWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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