Abigail Philips
Bartlett
Summary
Detail-oriented and reliable employee with a commitment to ethical practices. Seeking to enhance skills while delivering measurable contributions to team objectives. Known for strong work ethic and ability to thrive in fast-paced settings.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Patterson Warehouses Inc.
2024 - Current
- Resolved customer inquiries and complaints effectively, ensuring high levels of satisfaction.
- Assisted in training new team members on company policies and customer service best practices.
- Collaborated with cross-functional teams to streamline processes and improve overall customer experience.
- Provided accurate product information and troubleshooting assistance to customers, enhancing product knowledge and loyalty.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
Preschool Teacher
Mullins Umc Parents Day Out
01.2022 - 2024
- Helped children achieve developmentally-appropriate milestones by maintaining supportive and learning-focused classroom environment.
- Collaborated effectively with preschool team members to offer children diverse learning opportunities, ample playtime, and caring environments critical to early childhood success.
- Protected children from avoidable injuries through effective management of classroom and outside activities.
Team Member
Dunkin
01.2022 - 01.2022
- Adhered to all safety, sanitization, and food handling guidelines and regulations.
- Supported fellow team members with regular tasks and activities.
- Delivered exceptional service to every guest based on company principles and exceeding fast food industry standards.
- Trained new team members on company policies and procedures.
- Completed assigned tasks under minimal supervision and to desired standard.
- Operated cash registers and accurately handled transactions.
Restaurant Team Member
Slim Chickens
01.2021 - 01.2022
- Memorized menu additions, changes, and limited offerings and answered questions regarding dietary restrictions and nutrition information.
- Adhered to all safety, sanitization, and food handling guidelines and regulations.
- Offered information on new menu items, seasonal and daily specials, and pairings.
Team Member
Sonic Drive In
01.2021 - 01.2021
- Helped keep team efficient with well-stocked supplies.
- Kept team working at peak level by training new team members and assigning tasks.
- Maintained customer satisfaction by relaying orders to kitchen staff with high accuracy.
- Processed credit card transactions, gift cards and cash payments.
- Trained new servers in company policies, guest service standards and best practices.
Education
Diploma - undefined
Bartlett High School
Bartlett, Tennessee05.2022
Skills
- Effective classroom management
- Child development expertise
- Analytical problem solving
- Strong organizational skills
- Efficient time management
- Collaborative teamwork
- Dependable reliability
- Detail-oriented approach
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Computer proficiency
- Microsoft Excel
- Professional telephone demeanor
- Microsoft outlook
- Scheduling
- Follow-up skills
- Appointment scheduling
- Paperwork processing
- Order processing
- Microsoft PowerPoint
- Prioritization
- Live chat support
- Order fulfillment
- Account management
- Warehousing functions
- Route management
Timeline
Preschool Teacher
Mullins Umc Parents Day Out
01.2022 - 2024
Team Member
Dunkin
01.2022 - 01.2022
Restaurant Team Member
Slim Chickens
01.2021 - 01.2022
Team Member
Sonic Drive In
01.2021 - 01.2021
Diploma - undefined
Bartlett High School
Customer Service Representative
Patterson Warehouses Inc.
2024 - Current
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