Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Skills
Effective classroom management
Cultivating strong partnerships
Logical evaluation
Instructional design
Effective relationship management
Supportive mentor
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Attention to detail
Critical thinking
Excellent communication
Multitasking Abilities
Work History
Customer Service Representative
ADT
Houston, TX
04.2009 - 02.2011
Resolved customer inquiries and issues through effective communication and problem-solving techniques.
Provided support in managing service appointments and scheduling installations for residential security systems.
Collaborated with cross-functional teams to enhance customer service processes and improve overall satisfaction.
Mentored new representatives on company policies, procedures, and best practices to ensure consistency in service delivery.
Healthcare Call Center Representative
Teleperformance
Monroe, LA
02.2011 - 05.2013
Managed high-volume inbound calls to resolve customer inquiries and issues promptly.
Utilized CRM software to document interactions and track customer satisfaction metrics.
Collaborated with cross-functional teams to improve service delivery processes and enhance customer experience.
Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Managed high call volumes while providing exceptional customer support and maintaining professional composure.
92Y Unit Supply Specialist
Army
Fort Hood, TX
02.2016 - 06.2020
Managed inventory control processes to ensure timely supply availability and compliance with Army regulations.
Coordinated shipments of essential supplies, optimizing delivery schedules and reducing lead times.
Trained junior personnel on inventory management software and supply procedures, fostering team development.
Developed strategies to minimize excess inventory, improving resource allocation across units.
Led cross-functional teams in assessing supply needs, ensuring alignment with mission requirements and readiness standards.
Teacher
Houston Independent School Distict
Houston, TX
08.2021 - 11.2025
Developed and implemented engaging lesson plans to enhance student learning experiences.
Utilized differentiated instruction strategies to meet diverse learning needs of students.
Assessed student progress through formative evaluations and adjusted teaching methods accordingly.
Collaborated with colleagues to design interdisciplinary projects that fostered critical thinking skills.
Managed classroom behavior effectively, promoting a positive and inclusive learning environment.
Integrated technology into lessons to enhance student engagement and facilitate interactive learning.
Conducted parent-teacher conferences to discuss student performance and support strategies for improvement.
Participated in professional development workshops to refine instructional techniques and share best practices with peers.
Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
Insurance Broker & Customer Service Representative at Powell, Brown & Tracy Insurance BrokersInsurance Broker & Customer Service Representative at Powell, Brown & Tracy Insurance Brokers
