Abigail Polowchena
Hopatcong,NJ
Summary
Currently a student at Rutgers University- New Brunswick double majoring in Political Science and Criminal Justice and eager to step into the world of law. Working in the customer service and food industry for three years, and on going, as a Shift Leader aided development of useful and tactful communication skills. Being relied on by the store also aided in great time management skills.
Overview
3
3
years of professional experience
Work History
Shift Leader
Dunkin Donuts
12.2022 - Current
- As a shift leader at Dunkin' Donuts, I am responsible for supervising and coordinating the team during shifts
- Duties include ensuring smooth operations, resolving customer issues, and maintaining a positive work environment.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Crew Member
Dunkin Donuts
07.2021 - 12.2022
- As a crew member at Dunkin' Donuts, I was responsible for accurately and efficiently carrying out customers' orders and providing a positive experience
- Tasks included food preparation and cooking, baking, stocking, taking orders on a kiosk, and cleaning.
- Working with customers and team members helped me develop excellent communication and team-building skills.
- Worked front counter and work line
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Some College (No Degree) - Political Science and Criminal Justice
Rutgers, The State University of New Jersey, New Brunswick
New Brunswick, NJSkills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Communication
- Decision-making capabilities
- Team Supervision
Clubs
Seeing Eye Puppy Club (RUSEPRC), Attend informational meetings, Participate in events with the puppies, Training sessions for the puppies
Hobbies
-Watching real crime documentaries
-Walking my dogs
-Gardening and cooking
Timeline
Shift Leader
Dunkin Donuts
12.2022 - Current
Crew Member
Dunkin Donuts
07.2021 - 12.2022
Some College (No Degree) - Political Science and Criminal Justice
Rutgers, The State University of New Jersey, New Brunswick