Abigail Quiroz
312 W. 133rd Street, Apt Bsmt New York, NY 10030,NY
Summary
Goal-oriented professional with expertise in customer service and support. Skilled in relationship building and optimizing operations to enhance customer satisfaction.
Overview
5
5
years of professional experience
Work History
Registered Representative
XPRESS PLATES
Yonkers, NY
07.2025 - Current
- Assisted clients in selecting appropriate services, enhancing customer satisfaction and retention.
- Processed customer orders accurately, ensuring timely fulfillment and delivery.
- Maintained product knowledge to effectively address client inquiries and concerns.
- Collaborated with team members to streamline operations and improve workflow efficiency.
Foreman
V&D Mechanical Inc
New York, NY
08.2022 - 11.2024
- Supervised daily operations, ensuring adherence to safety protocols and project timelines.
- Coordinated workflow among team members, optimizing resource allocation for efficiency.
- Trained new employees on equipment usage and company standards, enhancing team productivity.
- Conducted regular inspections of job sites to maintain quality control and compliance standards.
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Conducted thorough quality control checks to ensure high standards of workmanship across all projects.
- Developed strong relationships with clients, subcontractors, and suppliers, fostering open communication channels for smooth project execution.
Delivery Driver
Great Performances Catering
New York, NY
09.2020 - 10.2021
- Delivered catering orders accurately and on time, ensuring customer satisfaction.
- Operated GPS and routing software to optimize delivery routes.
- Maintained vehicle cleanliness and functionality through regular inspections.
- Assisted in loading and unloading catering supplies for events efficiently.
- Company collaborated with the city during COVID, delivered emergency food supplies to elderly and bodily impaired.
- Implemented process improvements to enhance delivery efficiency and reduce delays.
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
Education
High School Diploma -
Washington Irving Highschool
New York, NYSkills
- Customer service and support
- Customer engagement
- Relationship building
- Goal-oriented mindset
- Continuing education commitment
- Customer support
- Telephone reception
- Client service
- Staff training
- Paperwork processing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Registered Representative
XPRESS PLATES
07.2025 - Current
Foreman
V&D Mechanical Inc
08.2022 - 11.2024
Delivery Driver
Great Performances Catering
09.2020 - 10.2021
High School Diploma -
Washington Irving Highschool