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Abigail Raffaldt
China Grove,NC
Summary
Adept Certified Pharmacy Technician with a proven track record at Cannon Pharmacy North, showcasing exceptional attention to detail and customer service. Excelled in streamlining insurance billing processes and enhancing pharmacy operations, significantly improving service quality. Skilled in data entry and empathetic patient care, consistently exceeding customer expectations without compromising accuracy or efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Immunizing Pharmacy Technician (CPhT-Adv)
Cannon Pharmacy North
08.2023 - Current
- Administered approximately 350 vaccines yearly including Tetanus, Shingles, Flu, Pneumonia, and Covid.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Maintained accurate documentation of administered vaccines and test results in electronic medical records systems.
- Reduced wait times for patients through effective scheduling and efficient immunization administration techniques.
- Increased patient satisfaction with compassionate care during immunization procedures.
- Ensured adequate inventory of vaccines, testing supplies, and personal protective equipment through diligent supply management.
Certified Pharmacy Technician
Cannon Pharmacy North
10.2021 - Current
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Coordinated verification and filling of more than 300 daily prescriptions in high-volume retail pharmacy environment.
Pharmacy Technician
Cannon Pharmacy North
03.2017 - 10.2021
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Counted and labeled prescriptions with correct item and quantity.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Managed the upkeep of the pharmacy's high-speed automation system, Parata Max.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Front End Clerk
Cannon Pharmacy North
02.2015 - 03.2017
- Kept front end areas clean and organized for professional appeal to customers.
- Managed customer concerns and responded to questions concerning medications.
- Accepted payments, returned change and issued receipts.
- Assisted customers with inquiries, resolving issues promptly and professionally.
- Balanced registers at the end of shifts, ensuring accurate accounting of daily sales figures for management review.
- Exceeded customer expectations with friendly greetings, attentive problem-solving skills, and prompt service.
Education
High School Diploma -
South Rowan High School
China Grove, NC06-2014
Skills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Time management
- Empathy and patience
- HIPAA compliance
- Prioritization and organization
Certification
- Certified Pharmacy Technician (CPhT) - National Healthcare Association (NHA) - Effective 10/10/21
- BLS Certification, Healthcare Providers CPR -7/18/2023
- Advanced Certified Pharmacy Technician (CPhT-Adv) - Pharmacy Technician Certification Board (PTCB).
Interests
Timeline
Immunizing Pharmacy Technician (CPhT-Adv)
Cannon Pharmacy North
08.2023 - Current
Certified Pharmacy Technician
Cannon Pharmacy North
10.2021 - Current
Pharmacy Technician
Cannon Pharmacy North
03.2017 - 10.2021
Front End Clerk
Cannon Pharmacy North
02.2015 - 03.2017
High School Diploma -
South Rowan High School
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