Abigail Reyes
Hollywood,FL
Summary
Professional and highly organized customer service specialist with strong communication, problem solving, and administrative skills. Experienced in handling client inquiries, managing sensitive information, coordinating multiple priorities, and providing professional support in fast paced environments. Dependable and comfortable working independently in a remote setting, with a strong commitment to confidentiality, accuracy, and delivering a positive client experience.
Overview
18
18
years of professional experience
Work History
Freelance Makeup Artist
Self Employed Services
10.2017 - Current
- Designed custom makeup looks for diverse clientele, enhancing individual features and styles.
- Collaborated with clients to discuss preferences, ensuring tailored experiences that meet unique needs.
- Applied advanced makeup techniques, utilizing professional products to achieve desired results efficiently.
- Developed strong client relationships, fostering repeat business through exceptional service and satisfaction.
Retail Makeup Artist
MAC Cosmetics-Macy's
02.2012 - 08.2018
- Provided personalized makeup consultations to enhance customer experience and satisfaction.
- Demonstrated product application techniques to educate clients on cosmetic use and benefits.
- Maintained up-to-date knowledge of industry trends and product launches to inform clients effectively.
- Collaborated with team members to execute promotional events and in-store demonstrations successfully.
- Trained new staff on product knowledge, application techniques, and customer service best practices.
- Developed tailored makeup looks for diverse clientele, ensuring inclusivity and representation in services offered.
Customer Service Rep
C.H. Robinson
02.2009 - 08.2011
- Provided friendly, professional customer service while addressing questions, concerns, and requests.
- Handled high-volume customer interactions while maintaining accuracy and a positive attitude.
- Resolved customer issues efficiently and followed through to ensure customer satisfaction.
- Processed transactions, scheduled appointments, and maintained accurate customer information.
- Communicated clearly with customers and team members to resolve problems and meet service needs.
- Maintained professionalism when handling difficult or dissatisfied customers.
Education
High School Diploma -
C.I.C.S Northtown Academy
Chicago, IL06.2006
Skills
- Customer Relations
- Conflict Resolution
- Problem Solving
- Phone & Email Communication
- Appointment Scheduling
- Data Entry
- Cash & Payment Handling
- Multitasking
- Professional Communication
- Time Management
- Attention to Detail
- Team Collaboration
Timeline
Freelance Makeup Artist
Self Employed Services
10.2017 - Current
Retail Makeup Artist
MAC Cosmetics-Macy's
02.2012 - 08.2018
Customer Service Rep
C.H. Robinson
02.2009 - 08.2011
High School Diploma -
C.I.C.S Northtown Academy