MARY S. MORRISON
KCMO,USA
Summary
Leasing professional with 8+ years of experience in residential property management, luxury lease-ups, tenant relations, and renewals. Strong communicator with a resident-focused approach, excellent organization, and calm problem-solving skills.
Overview
22
22
years of professional experience
Work History
Freelance Makeup Artist
Makeup by Mary
Kansas City, MO
01.2011 - Current
- Built loyal client relationships with personalized service.
- Managed scheduling, booking, sanitation, and customer communication.
Leasing Professional
The Landing at Briarcliff
Kansas City, MO
08.2014 - 06.2019
- Managed leasing operations at a 340-unit luxury, new-construction community.
- Conducted tours, highlighted amenities, and converted prospects into applicants.
- Processed applications, background checks, and rental verifications.
- Completed renewals and sent required resident notices.
- Maintained organized tenant files and accurate records.
- Resolved resident issues and escalated major concerns to management.
- Conducted outreach marketing to increase property traffic.
Emergency Dispatch Operator
Tyco Integrated Security
Kansas City, MO
06.2013 - 01.2014
- Dispatched emergency fire, police, and medical services.
- Logged, updated, and retrieved records through internal systems.
- Maintained calm, clear communication under pressure.
Smashbox Counter Manager
Nordstrom
Overland Park, KS
07.2011 - 01.2012
- Led associates, managed inventory, and coordinated sales events.
- Consistently exceeded sales goals.
Leasing Supervisor
Quality Hill Apartments
Kansas City, MO
12.2008 - 12.2011
- Supervised a team of 3 leasing associates.
- Oversaw tours, move-ins, and daily resident support.
- Assisted with occupancy tracking and financial reporting.
- Improved workflow by optimizing processes and communication.
- Managed staffing schedules and supported policy compliance.
Lead Sales Associate
MAC Cosmetics
Kansas City, MO
04.2004 - 02.2008
- Promoted to lead associate; coached team performance and assisted with scheduling.
Education
High School Diploma -
Winnetonka High School
Kansas City, MOSkills
- Tenant Relations
- Leasing & Renewals
- Property Tours
- Conflict Resolution
- Fair Housing Awareness
- Application Processing
- CRM / File Management
- New Construction Lease-Up
- Customer Service
- Sales & Upselling
- Team Collaboration
- Resident Retention
References
- Teresa Levine-Benson, Area Manager, A.G. Spanos, 816.721.4686
- Holly Carter, Property Manager, Arterra KC, 816.824.3774
- Carah Glover, Leasing Consultant, The Landing at Briarcliff, 816.550.6344
- Ana Cortes, Retail Manager, MAC, 816.721.6378
Property Management Experience
- Leasing Professional, The Landing at Briarcliff, Kansas City, MO, 08/2014, 06/2019, Managed leasing operations at a 340-unit luxury, new-construction community., Conducted tours, highlighted amenities, and converted prospects into applicants., Processed applications, background checks, and rental verifications., Completed renewals and sent required resident notices., Maintained organized tenant files and accurate records., Resolved resident issues and escalated major concerns to management., Conducted outreach marketing to increase property traffic.
- Leasing Supervisor, Quality Hill Apartments, Kansas City, MO, 12/2008, 12/2011, Supervised a team of 3 leasing associates., Oversaw tours, move-ins, and daily resident support., Assisted with occupancy tracking and financial reporting., Improved workflow by optimizing processes and communication., Managed staffing schedules and supported policy compliance.
Timeline
Leasing Professional
The Landing at Briarcliff
08.2014 - 06.2019
Emergency Dispatch Operator
Tyco Integrated Security
06.2013 - 01.2014
Smashbox Counter Manager
Nordstrom
07.2011 - 01.2012
Freelance Makeup Artist
Makeup by Mary
01.2011 - Current
Leasing Supervisor
Quality Hill Apartments
12.2008 - 12.2011
Lead Sales Associate
MAC Cosmetics
04.2004 - 02.2008
High School Diploma -
Winnetonka High School